Resident Services Manager - The Hilltop (Student Living)

greystar; California (MO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Housing discount

Sabbatical

401(k) match

Parental leave

Employee assistance

Pet insurance

Legal plans

Job summary

Greystar is seeking a Resident Services Manager to oversee resident support, address service and rent questions, and coordinate community communications and events. The role focuses on resident retention and satisfaction through timely responses and coordinated operations.

You will lead tasks such as callbacks within 24 hours, newsletters and lease communications, roommate matching, event planning, and ensuring the leasing office presents well daily.

Responsibilities

• Addresses resident complaints and questions about rent and fees promptly.
• Completes callbacks on service requests within 24 hours.
• Creates newsletters, surveys, lease violation letters and other communications to residents.
• Manages roommate matching and wait list leases as needed.
• Coordinates resident events and functions.
• Monitors appearance and curb appeal; ensures leasing office and model units are ready daily.
• Oversees Community Assistant Program where applicable.
• Reviews nightly courtesy officer reports and follows up on incidents and lease violations.
• Checks the answering service and returns calls as necessary.

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
• Manages the Community’s roommate matching and assigns wait list leases (as needed).
• Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Where applicable, oversees the Community Assistant Program.
• Reviews the Courtesy Officer nightly reports and follows up on incident reports and lease violation notices as necessary, and ensures the leasing office is secured for the evening.
• Checks the answering service throughout the day for messages and returns calls as necessary.

The hourly range for this position is $23 - $26

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].