Resident Services Manager - The One at University City

Landmark Properties, Inc.; Sunset Corners (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Landmark Properties, Inc. in Florida is seeking a Resident Services Manager to support the Community Manager in daily property operations with a focus on accounts receivable and servicing our residents.

The role emphasizes professionalism, resident satisfaction, and effective communication. Responsibilities include managing delinencies, preparing financial reports, and supporting leasing/marketing efforts while maintaining compliance with Fair Housing laws.

Qualifications

• Bachelor degree preferred; high school diploma required.
• 2 years of experience in various positions in a residential rental community is preferred.
• Strong financial, organizational, analytical and decision-making skills.
• Entrata experience preferred.

Responsibilities

• Oversee timely collection of rental and miscellaneous income.
• Assist the Community Manager with daily operations.
• Maintain confidentiality of client, resident and company information.
• Help coordinate staff meetings and special or emergency meetings.

Skills

Financial management

Organizational skills

Analytical skills

Decision-making

Excellent communication

People skills

Entrata experience

Internet proficiency

Word processing

Spreadsheet skills

Education

Bachelor degree preferred

High school diploma required

Tools

Entrata

Job description

Job DescriptionThe Resident Services Manager’s primary goal is to assist the Community Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents. The Resident Services Manager places our residents’ needs, requests, and follow-up as a top priority. The Resident Services Manager should always maintain a level of professionalism and courtesy.Reports to: Community ManagerDirect Reports: NoneResponsibilities:The duties listed below are an outline of the Resident Services Manager’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.Financial ManagementOversee the timely collection of rental and miscellaneous income due from current and former residentsMake daily bank deposits by check scanner or manual depositEnsure accuracy of daily bank deposits and account data entryManage resident accounts and closely monitor delinquenciesPrepare balance due and credit memosPrepare delinquency report and recap collection effortsProcess evictionsNegotiate payment plans for former resident balancesWork closely with the collection agency on collecting former balancesAssist the Community Manager in preparing for month end pre-close and process month end financial reportingAssist the Community Manager with the accounts payable processCustomer ServiceUnderstand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectationsMaintain active and effective communication with residents, parents, and university personnelContribute to the monthly newsletter and resident communicationsDevelop and maintain a positive sense of community for both residents and associates and encourage participation in events and activitiesAssist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differencesDevelop and maintain resident retention programsLeasing & MarketingAssist with Leasing & Marketing, as neededGeneral AdministrationEnsure confidentiality of client, resident and company informationHelp coordinate and attend all staff meetings and any special or emergency meetingsUnderstand and adhere to the Landmark Properties policies and procedures and Fair Housing lawsMaintain a clean and professional work environmentAssist in corporate projects as requestedAssist the Community Manager with the daily operations of the propertyPersonnelAssist in development and supervision of staffFacilitiesAssist the Community Manger in creating and implementing a successful turn planEnsure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requestsRegularly walk the property to identify and address maintenance issuesAssist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issuesInitiate billing and collection of charges for damages discovered in quarterly inspectionsRisk ControlUnderstand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resourcesDocument and address behaviors of residents that violate the law or the community lease agreementIdentify and report safety and security risks to the Community ManagerIn the absence of the Community Manager, prepare and submit incident reportsAssist the Community Manager in handling emergency situations in conjunction with the corporate teamRequirementsBachelor degree strongly preferred, high school diploma required2 years of experience in various positions in a residential rental community is preferredStudent housing experience is STRONGLY preferredStrong financial, organizational, analytical and decision-making skillsStrong internet, word processing, and spreadsheet skillsMust have excellent communication, management, and people skillsEntrata experience preferredWork EnvironmentThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.#LI-NH1Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.