Resident Services Director

Empowered For Excellence; Toledo (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Empowered for Excellence Behavioral Health in Toledo seeks a Housing Manager to oversee recovery housing services. You will supervise staff, coordinate activities, ensure safety, compliance with accrediting bodies, and maintain clear documentation to support residents and staff.

The role requires a Bachelore2a0s degree (or five years of supervisory experience), CDCA certification, QMHS training within 30 days, CPR within 90 days, and a valid drivere2a0s license.

Qualifications

• Bachelore2a0degree required; 2+ years supervisory experience preferred.
• In lieu of degree, 5+ years supervisory experience accepted.
• Prior case management in behavioral health/SUD preferred; must have CDCA certification and QMHS training within 30 days; CPR within 90 days; valid drivere2a0s license.

Responsibilities

• Plans, coordinates, and monitors recovery housing services activities.
• Produces reports, training, and presentations as needed.
• Communicates with management and delegates tasks as required.
• Identifies areas for improvement and drives quality improvement.
• Supervises assigned staff and schedules work; approves timecards and leave.

Skills

Supervisory experience

Staff training

Documentation

Policy compliance

Education

Bachelore2s degree

CDCA certification

QMHS training

Job description

Empowered for Excellence Behavioral Health is a nonprofit agency that offers specialized counseling in the field of substance abuse, mental health, and behavioral treatment services. Our mission is to provide comprehensive and compassionate, integrated mental health and substance abuse services which are client-focused and culturally inclusive to fulfill personal goals. Our commitment is to deliver the highest quality of treatment through faith-based principles, education advocacy, and service excellence

Working under administrative direction oversees all operations and services associated with recovery housing and services. Ensures that assigned work unit(s) operates in an efficient and effective manner. Ensures that proper policies, procedures, and protocols are developed and in place, required reporting is completed, and all standards are met. Helps to ensure that the Housing Manager is creating a safe environment for residents and staff, being ORH compliant, overseeing problems while implementing solutions that are effective for residents and staff. Performs other related duties as assigned.

Essential Duties and Responsibilities:

• Plans, coordinates, monitors all activities associated with and assigned to the recovery housing services department;
• prepares reports, training, and presentations as needed;
• communicates and relays pertinent information and facilitates problem solving with management and others delegated by supervisor;
• identifies areas for improvement and acts to implement change towards continuous quality improvement;
• participates in training, and supervising assigned staff;
• provides positive supervision of assigned staff;
• establishes staff work schedules, review and approve staff timecards, leave requests, and other documentation as required;
• ensures that agency and other applicable policies and procedures are adhered to;
• ensures compliance with accrediting bodies;
• ensure the safety, security, and efficiency of the facility;
• schedules and facilitates recovery house care management meetings;
• provides accurate and complete documentation to validate supervisory and professional actions.
• A responsibility to check safety equipment and ensure it is good working order.
• A responsibility to check the home periodically for physical safety hazards such as overloaded electrical outlets, ensuring egresses are not blocked, etc.
• A responsibility to be available in case any resident needs additional support or has a question.
• A responsibility to assist with filing and/or reviewing resident grievances.
• A responsibility to respond to neighbor concerns.
• A responsibility to respond to incidents at the recovery home, ensure an appropriate response, and document the incident appropriately.
• A responsibility to respond when residents are not upholding the Code of Conduct.
• Ensure the house is free from alcohol and illicit substances.
• Ensure residents are following the Code of Conduct.
• Ensure there are no prohibited items in the home.
• Ensure that residents are accounted for, and additional support needs are met.
• Expected to model recovery principles and prosocial behavior.
• A responsibility to help monitor residents for any potential warning signs concerning recurrence of symptoms and refer them for more support.

Minimum Qualifications:

Bachelor’s degree from a college university and a minimum of two (2) years supervisory experience is required. In lieu of a degree, a minimum of five years’ experience can be substituted. Prior case management experience in behavioral health and/or SUD is preferred; must possess current CDCA certification and complete agency required QMHS training within 30 days of hire; CPR certification within 90 days of employment. Must possess valid vehicle operator’s license.

Empowered for Excellence provides equal employment opportunities to all employees and applicants for employment regardless of race, color, age, sex, creed, national origin, economic status, sexual orientation, or physical disability. In addition to federal law requirements, Empowered for Excellence complies with applicable state and local governing nondiscrimination in employment in every location in which the agency has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.