Resident Services Director

ViziRecruiter,LLC.; Myrtle Beach (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO & Holidays

Daily pay

Health insurance

401K with match

Life insurance

Disability insurance

Referral bonuses

Tuition reimbursement

Employee Assistance Program

Job summary

Portside at Grande Dunes in Myrtle Beach, SC seeks a Resident Services Director to support residents in maintaining independence and coordinating support services. You will supervise staff, develop community programs, and ensure smooth orientation for new residents, with a focus on psycho-social well-being and family communication.

Join a compassionate team and help nurture a warm, family-like environment while managing budgets and collaborating with health providers to meet residents' needs.

Qualifications

• Bachelor’s degree required; 1–2 years related experience or equivalent
• Experience in senior living or related senior services preferred
• Good physical health; must lift up to 40 pounds; ability to pass drug test and background check

Responsibilities

• Hires, trains, disciplines, and terminates departmental staff as directed by Executive Director
• Develops and coordinates community resident services programs and marketing
• Implements orientation programs for new associates; oversees outside care providers
• Assists prospective residents pre-move-in to address psycho-social needs and facilitates transitions
• Coordinates new resident orientations and socialization activities
• Convenes family conferences to determine required support services
• Responds to emergencies and alerts medical help when necessary; follows up on resident concerns and incidents
• Maintains communication with health care providers and community staff regarding resident health and safety

Education

Bachelor’s Degree

Job description

Introduction

At Portside at Grande Dunes, we’re committed to improving the lives of our residents with compassionate care. If you're seeking a career where you can truly make a difference, we’d love to hear from you. We’re looking for individuals who share our dedication to providing excellent care and fostering a warm, family-like environment. Bring your skills to a place where you can grow and make a lasting impact.

Overview

The Resident Services Director assists Assisted Living Residents in identifying appropriate resources in maintaining their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. The Resident Services Director may be required to supervise other staff positions.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• Health/Dental Insurance
• 401K with employer match: Plan for your financial future with our 401k program.
• Life Insurance: Company paid life insurance
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Responsibilities

• In consultation with the Executive Director, hires, trains, disciplines, and terminates any departmental associates in accordance with company policies.
• Develops, oversees, markets, and coordinates community resident services programs.
• In collaboration with the Executive Director, implements orientation programs for new associates.
• Monitors and oversees any outside care providers working at the community.
• Meets all prospective residents prior to move in to assist with the transition into the community to meet the psycho-social needs of the resident.
• Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities are planned for each new resident.
• Conducts family conferences to determine the amount of support services required to meet the resident’s needs.
• Responds to emergencies, assesses situation, and alerts medical help when necessary.
• Addresses and follows-up on all resident concerns, incidents, and accident reports in a timely manner.
• Contacts family members during times of emergency and other concern issues.
• Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.
• Communicates with other associate members concerning resident changes and building operation issues.
• Reports any suspected or witnessed instances of verbal, mental, or physical abuse to Executive Director.
• Attends Care Conferences, as requested by residents/family members for residents in rehab/nursing centers to assist with transition back to the community.
• Serves as the community’s resource for Aging Services and provides education of the aging process to associates as well as the residents and family members.
• Prepares and monitors compliance with annual budget.
• Develops and maintains a positive image with local community. Attends all area social services agency meetings and events and will also attend social and civic affairs representing the community.

Non-Essential Functions of the Resident Services Director

• Participates in and supports the resident-centered activities program.
• Demonstrates the ability to function as a team member in sharing responsibilities for the administration of resident services responsibilities in cooperation with all members of the team.
• Keeps the Executive Director and Wellness Director informed of all changes in resident's health or wellbeing of the residents of the community.
• Participates in all associate meetings and attends other meetings as required.
• Demonstrates an appreciation of the heritage, values and wisdom of the residents, and an understanding of the aging process.
• Performs other duties as assigned by Executive Director.

Requirements

• Bachelor’s Degree from a four-year college or university; and a minimum of one to two years related experience and/or training; or equivalent combination of education and experience.
• Experience in senior living or related senior services agency, preferred.
• Be in good physical health and free of communicable diseases.
• Lifting, bending, and pushing medication cart about residence is required; Must be able to lift 40 pounds.
• Completion of drug testing and criminal background check upon hire and upon request of supervisor.