Resident Services Director

Ovation Communities; Milwaukee (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Ovation Communities in Milwaukee, WI is seeking a Resident Services Director to oversee daily operations of the CBRF, ensuring compliance with state and federal standards while delivering high-quality resident care.

The role requires an advanced healthcare degree or RN/LPN licensure in Wisconsin, with at least five years of leadership in a CBRF or skilled nursing setting and strong organizational and communication skills.

Qualifications

• Bachelor's degree in healthcare field or graduate of RN/LPN program with Wisconsin license
• CBRF Administrator certification preferred or willingness to achieve within six months of hire
• Minimum of five years of leadership experience directing a business unit in a CBRF or skilled nursing facility
• Strong organizational skills
• Excellent communication skills (verbal and written)
• Read, write and comprehend the English language

Responsibilities

• Direct day-to-day functions of the CBRF to ensure the highest quality of resident care
• Ensure compliance with federal, state and local standards governing CBRF facilities

Skills

Leadership experience

Organizational skills

MS Office

Communication

Education

Bachelor's degree in healthcare field

RN/LPN license (Wisconsin)

CBRF Administrator certification preferred

Tools

MS Office Suite

Job description

Resident Services Director

Job Location: JHCC-SNF - MILWAUKEE, WI 53202

PRIMARY PURPOSE OF POSITION

To direct the day-to-day functions of the CBRF in accordance with current federal, state and local standards governing CBRF facilities to ensure the highest degree of quality care can be provided to the residents at all times.

Qualifications

• Bachelors degree in healthcare field or graduate of RN/LPN program, with current license for the state of Wisconsin
• CBRF Administrator certification preferred or willingness to achieve within six months of hire
• Minimum of five (5) years of leadership experience, leading and directing a business unit for a CBRF or skilled nursing facility
• Strong organizational skills
• Proficient with MS Office Suite products (Word, Excel, etc.)
• Excellent communication (both verbal and written) skills
• Read, write and comprehend the English language