Resident Services Director

Presbyterian Homes & Services; Menomonee Falls (WI); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Health & dental insurance

Employer HSA/FSA contributions

Life insurance (AD&D)

Retirement with employer match

Holiday pay

Vision insurance

Disability insurance

Education assistance

PTO and early pay options

Employee assistance program

College partnership discounts

Learn to Live resources

Job summary

Presbyterian Homes & Services – Dickson Hollow in Menomonee Falls, WI, seeks a Resident Services Director. This full-time role reports to the Site Administrator and leads resident services in Housing and Assisted Living, coordinating advocacy, care planning, and admissions.

The position supports campus operations within a faith-based nonprofit setting. The role requires a college degree in a relevant field, experience in senior housing or health care, and strong English communication.

Qualifications

• College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
• Experience in senior housing, service or health care related environment.
• Demonstrated knowledge of resident service coordination, resident and family support systems, marketing and community outreach.
• Demonstrated knowledge of social community service delivery systems preferred.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Ability to read, write, speak and understand English clearly.

Responsibilities

• Plan, implement, and monitor services for residents in Housing and Assisted Living according to regulations and best practices.
• Support residents through advocacy, service coordination, marketing and admission processes.
• Liaise between management and residents and assist the Site Leader in campus operations.
• Participate in site leadership planning to assure high quality resident care and achieve goals.

Skills

Resident service coordination

Marketing & community outreach

Customer service

English communication

Team collaboration

Education

Social work or health care admin degree

Tools

Microsoft Office

Job description

Overview

Presbyterian Homes & Services - Dickson Hollow is seeking a Resident Services Director to join our team.

The Resident Services Director reports the Site Administrator. This is a full-time position at 40 hours per week.

ABOUT THIS COMMUNITY

Dickson Hollowis located on the corner of Pilgrim Rd. and Lisbon Rd. in Menomonee Falls, WI. In collaboration with Living Hope Presbyterian Church, Dickson Hollow houses the congregation's worship and ministry space. The community also features a Town Center with bistro, theater, library, club room, salon, wellness center, and more.

This community offers the following care options: Independent Living, Assisted Living, and Memory Care.

Near by towns include: Butler, Sussex, Brookfield, Wauwatosa and Milwaukee, WI.

Salary: $25.72 - $32.15 / hour, based on experience

Responsibilities

The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations.

The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.

Qualifications

• College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
• Experience in senior housing, service or health care related environment.
• Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
• Demonstrated knowledge of social community service delivery systems preferred.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organizationprovidinga broad array of high-quality housing choices,careand services options for older adults. Some8,000employees serve more than41,800 older adults through 60PHS-affiliated senior living communities in Minnesota,Iowaand Wisconsin, and through Optage home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposefullivingand the overallwell-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.