Resident Services Coordinator I- Pasadena 91103

TELACU Residential Management, Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Resident Services Coordinator to support elderly and physically challenged residents in vibrant communities. This role involves advocating for residents' needs, creating partnerships with healthcare providers, and implementing individualized health plans. You'll engage with diverse populations, ensuring compliance with regulations while fostering a supportive environment. If you are passionate about making a difference in the lives of residents and possess strong organizational and communication skills, this opportunity is perfect for you. Join a team dedicated to enhancing the quality of life for all residents.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Paid time off

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling required.
• Bilingual in English/Chinese-Mandarin preferred for diverse communication.

Responsibilities

• Advocate for resident well-being and manage the 504 accommodation process.
• Develop and implement supportive services plans for aging residents.

Skills

Advocacy Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Cultural Competency

Education

Bachelor’s in Social Work

Bachelor’s in Gerontology

Bachelor’s in Psychology

Bachelor’s in Counseling

Tools

Microsoft Office

AASC Online

HUD Software

Job description

Join to apply for the Resident Services Coordinator I- Pasadena 91103 role at TELACU Residential Management, Inc.

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

TELACU Residential Management, Inc. provided pay range

This range is provided by TELACU Residential Management, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.50/hr - $24.50/hr

TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

The Resident Services Coordinator (“RSC I”) is responsible for providing supportive service to elderly and physically challenged residents living at TELACU Residential Management (“TRM”) housing communities. RSC Level I to Level II requires evaluation of employee skill and performance levels by the Director of Resident Services Programs (DRSP) and Resident Services Supervisor (RSS). Due to the nature of the work assigned, the timeframe and transition will vary, and in some instances, an RSC Level I may be permanently allocated an RSC Level II.

The RSC I works with residents proactively to assess and identify their needs, implements individual health-driven aging plans, educates residents on available resources, advocates for residents, manages the 504 reasonable accommodation process, and works on case management to support residents aging in place.

Responsibilities include creating partnerships with social services and healthcare providers, facilitating care management meetings, coordinating transitions with hospitals and care facilities, and supporting residents through various programs and services.

Essential Job Duties

• Serves as resident advocate for issues affecting their well-being.
• Initiates and manages the 504 process for reasonable accommodations.
• Prepares Supportive Services Plans to facilitate aging in place.
• Supports grant writing and reporting.
• Provides case management and updates resident needs regularly.
• Develops resource directories and educates residents about community programs.
• Makes referrals to service providers.
• Creates educational and wellness programs calendar.
• Builds community partnerships and supports resident transitions.
• Facilitates language services for residents with limited English proficiency.
• Provides crisis support and conflict resolution.
• Ensures regulatory and lease compliance, including recertifications and inspections.

Other Duties

• Submits required reports timely.
• Maintains case management data securely and confidentially.
• Responds to calls and after-hours needs as required.

Experience & Education

• Bachelor’s in Social Work, Gerontology, Psychology, Counseling, or equivalent experience.
• Bilingual in English/Chinese-Mandarin preferred.
• Strong advocacy, organizational, and problem-solving skills.
• Excellent communication skills for diverse populations.
• Experience with elderly and persons with disabilities.
• Cultural competency and knowledge of mental health support.

Computer & Software Skills

• Proficient in Microsoft Office and Internet.
• Familiarity with AASC Online and HUD software is a plus.

Travel

• Occasional local travel required; valid California Driver’s License, proof of insurance, and own vehicle needed.

Physical Requirements

• Constant sitting and computer use; occasional standing, walking, bending, reaching, and lifting up to 20 lbs.

Work Environment & Exposures

• Exposure to fumes, noise, weather, and possibly biohazards.

Benefits

• Comprehensive health, dental, vision, FSA, 401(k), life insurance, disability, EAP, and paid time off.