Resident Services Coordinator - DHIC

Shelterforce Magazine; Raleigh (NC); Hybrid; USD 59,000 - 70,000; Full time

Job summary

A leading organization in affordable housing is seeking a Resident Services Coordinator to enhance resident engagement and community support in Raleigh, NC. The role focuses on fostering housing stability, resident satisfaction, and leadership within the community. Candidates must demonstrate relevant experience in social services, strong communication skills, and a commitment to community well-being.

Benefits

Medical, dental, vision insurance

403(b) retirement plan

12 vacation and sick days

Long-term disability insurance

Qualifications

• Minimum three years of experience in social service delivery.
• Demonstrated working knowledge of human and social services in NC.
• Ability to communicate effectively with diverse populations.

Responsibilities

• Conduct regular outreach to assess resident needs and interests.
• Develop and implement resident programs and activities.
• Build strong relationships with community organizations.

Skills

Empathy

Communication

Problem-solving

Organizational skills

Teamwork

Education

Bachelor of Social Work or related field

Tools

Microsoft Office Suite

Yardi

Salesforce

Job description

About DHIC

Established in 1974, DHIC, Inc. is the Research Triangle area's leader in affordable housing development, maintaining an emphasis on innovation, quality, attractive design, and green features at our properties. DHIC has constructed, acquired and/or rehabilitated 3,727 affordable rental units in 46 different locations in eight counties in North Carolina, and has built more than 350 new homes for first-time homebuyers in Wake County. Together, these projects leveraged $600 million in direct investment from both the private and public sectors. In addition to numerous designs, community service, and management recognitions we have received, DHIC is consistently rated as an “Exemplary” member of the NeighborWorks America national network of non-profit community developers. DHIC is also a member of the Housing Partnership Network. Learn more about DHIC at www.dhic.org.

Our Vision

We envision a housing ecosystem that provides and promotes equity, generational wealth, health, and wellness for the communities in which we work.

Our Mission

DHIC supports individuals, families, and seniors by providing homes and opportunities that promote the financial, physical, and mental well‐being of people and communities.

Our Values

• Equity
• Opportunity
• Community
• Empowerment

The Opportunity and Nature of Work

The Resident Services Coordinator (RSC) plays a critical role in supporting the well-being, housing stability, and community engagement of residents. Through proactive outreach, needs assessments, program development, and partnership building, the RSC ensures that residents have access to essential resources, opportunities, and supportive services.The RSC develops strategies to foster a sense of community, conducting regular outreach to understand resident needs and interests. They perform comprehensive, non-clinical assessments to identify areas where support is needed and help residents navigate and access community resources through targeted referrals.In addition to individual support, the RSC designs and delivers on-site programs, workshops, and events that promote youth enrichment, health, financial security, and social connection. The RSC is responsible for coordinating youth enrichment opportunities and Parent Support. Building strong partnerships with local service providers and organizations is essential to expanding available resources and strengthening the support network for residents.This position reports directly to the Director of Resident Services who collaborates with the Vice President of Asset Management to coordinate the goals and objectives for the entire Resident Services team. The position requires strong relationships and coordination with Asset Management and Real Estate Development staff. The position requires some evening and weekend availability for events, meetings and conferences.About Resident ServicesDHIC’s community services program aims to enhance the quality of life and long-term stability and success of seniors, families, and people with special needs living in DHIC communities. Working in partnership with social service providers, public agencies, and property management staff, we focus on the following (3) core service areas including:

• Housing Stability: The Resident Services Coordinator (RSC) supports housing stability by providing residents with the resources, guidance, and assistance needed to maintain their housing. The RSC works closely with residents to address any challenges related to rent payment, eviction prevention, and access to social services. Through proactive outreach and referrals, the RSC helps residents navigate financial, personal, or logistical barriers, ensuring they have the support necessary to stay housed and thrive in their community.
• Resident Satisfaction: The Resident Services Coordinator promotes resident satisfaction by fostering a positive, responsive, and supportive living environment. They regularly engage with residents to assess their experiences, gather feedback, and address concerns proactively. Through meaningful programs, effective communication, and strong service connections, the RSC works to enhance the overall quality of life for residents and strengthen their connection to the community.
• Resident Leadership: The Resident Services Coordinator empowers and supports residents in leading and initiating their own activities, programs, and community initiatives. The RSC helps build resident capacity by providing guidance, resources, and leadership development opportunities, ensuring residents have a strong voice in shaping their community. By promoting resident-led efforts, the RSC strengthens community ownership, engagement, and long-term sustainability.

Duties & Responsibilities

Key responsibilities of the Resident Services Coordinator include, but at any given time may not be limited to:

Resident Outreach & Engagement

• Develop and implement strategies to connect with residents and foster a sense of community.
• Conduct regular resident outreach to assess needs and interests.
• Support and promote resident leadership by encouraging and assisting with resident-led and resident-initiated activities, fostering empowerment, community ownership, and civic engagement.

Assessment & Referral

• Conduct comprehensive non-clinical assessments of resident needs.
• Help residents identify, access, and coordinate services, including referrals to appropriate resources.

Program Development & Execution

• Develop, plan, and implement resident programs, events, and initiatives.
• Coordinate and manage on-site programs, including classes, workshops, and social activities.

Community Partnerships

• Build and maintain strong relationships with community organizations and service providers.
• Collaborate with partners to offer resources and services to residents.
• Assist with recruitment and management of volunteers who assist with activities such as workshops, special events, tutoring, and community-building initiatives.

Administrative & Support Functions

• Maintain accurate records of resident assessments, referrals, and program participation.
• Generate community newsletters and other communications.
• Assist with developing annual program targets.

Preferred Qualifications and Skills

• Minimum Bachelor of Social Work or degree in psychology, counseling, human services, public health, community development, or a similar field.
• Minimum three years of experience in social service delivery with an elderly, youth, and/or family population or in a housing/multi-family housing environment. Achievement of an MSW can be substituted for two years of experience.
• Demonstrated working knowledge of human and social services and other resources in the Triangle region of NC and/or other counties served by DHIC.
• Ability to communicate with many different people, including children, parents, educators, funders, partners, senior management, and volunteers.
• Ability to multi-task, work to deadline.
• Basic knowledge of qualitative and quantitative evaluation techniques in social service delivery.
• Demonstrated ability to advocate, organize, problem-solve, and provide results.
• Self-motivated yet strong team player.
• Supervisory experience may be necessary in some situations.
• Knowledge of Yardi, Salesforce, Property Management databases, or CRM a plus.
• Advanced skills with Microsoft Office Suite, SharePoint, and other web-based applications.

The RSC must demonstrate a firm commitment to and passion for DHIC’s mission, vision, and values. Additionally, the individual should demonstrate a variety of attributes, including:

• Empathy and Compassion: Having a strong sense of empathy and compassion is crucial to understanding and addressing the diverse needs and concerns of residents.
• Culturally Sensitive: Understanding and respecting the cultural backgrounds and preferences of residents to foster an inclusive and welcoming environment.
• Patience: The ability to remain patient and calm when dealing with challenging or sensitive situations.
• Customer Service: Ability to provide excellent customer service to create a positive and supportive environment for residents.
• Takes Initiative: Ability to take the initiative to identify and implement programs or services that can improve residents' quality of life.
• Motivating and Engaging: Ability to encourage individuals to actively participate in onsite activities and remain engaged in ongoing supportive services.
• Objective: It is important to maintain a neutral and unbiased perspective when evaluating or analyzing information.

Working Environment

The Resident Services Coordinator (RSC) works in a hybrid environment that combines office-based tasks, remote work (including working from home), and fieldwork across multiple sites. The primary office location is the DHIC administrative office in downtown Raleigh, where the RSC will engage in administrative duties, such as team meetings, documentation, and coordination of resident services. The position requires regular property visits at multiple sites to directly engage with residents and Property Management.

How to Apply

Click on the link to the DHIC – Resident Services Coordinator position profile at https://jobs.armstrongmcguire.com/ to complete an application. You will see instructions for uploading your resume, compelling cover letter, and salary requirements. Please provide all requested information to be considered. In case of any technical problems, contact [e-mail]. No phone calls, please, and no applications will be accepted by email or directly from third-party posting sites.Annual salary starts in the $59,000 range. An excellent benefits package includes medical, dental, vision, life, & long-term disability insurance, 403(b) retirement plan, 12 vacation days and 12 sick days with options and growth based on longevity.DHIC is committed to a diverse and inclusive workforce and encourages all candidates, especially those who have been historically under-represented based on race, ethnicity, age, disability, sexual orientation, gender, socioeconomic status, citizenship status, or religion to apply.Review of candidates will continue until the position is filled.