Resident Services Manager - Evergreen Commons (Student Living)

Greystar; Lock Haven (Clinton County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

Onsite housing discount

401(k) with company match

Parental leave

Job summary

Greystar is seeking a dedicated community manager to oversee resident services, lease administration and event coordination at our on-site property in Clinton County, Lock Haven, PA. You will drive resident satisfaction, coordinate communications, and support financial operations.

The role involves managing roommate matching, organizing events, ensuring curb appeal, and supervising program initiatives while collaborating with the property team.

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by addressing complaints and answering rent questions.
• Completes call-backs on service requests within 24 hours.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
• Manages the Community’s roommate matching and assigns wait list leases (as needed).
• Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Where applicable, oversees the Community Assistant Program.
• Reviews the Courtesy Officer nightly reports and follows up on incident reports and lease violation notices as necessary, and ensures the leasing office is secured for the evening.
• Checks the answering service throughout the day for messages and returns calls as necessary.
• Assistance with property financials.
• Uploading of rent payments and student account billing.
• Assume required CM duty in event of CM absence.
• Confrence housing planning and management alongside CM.

Job description

About GreystarGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About GreystarGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description SummaryThis role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Job Description

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
• Manages the Community’s roommate matching and assigns wait list leases (as needed).
• Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Where applicable, oversees the Community Assistant Program.
• Reviews the Courtesy Officer nightly reports and follows up on incident reports and lease violation notices as necessary, and ensures the leasing office is secured for the evening.
• Checks the answering service throughout the day for messages and returns calls as necessary.
• Assistance with property financials.
• Uploading of rent payments and student account billing.
• Assume required CM duty in event of CM absence.
• Confrence housing planning and management alongside CM.

Additional CompensationMany factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.