Resident Concierge & Front Desk Specialist

Great Lakes Management Company; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Management Company seeks a personable Receptionist to provide courteous front-desk service to residents, staff and visitors. You will handle multitier phone systems, greet guests, relay messages, and support confidential administrative tasks according to supervisor directions.

Responsibilities include monitoring access, assisting with emergencies, maintaining records, coordinating with departments, and upholding GLMC policies.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system.
• Strong customer service skills and professional demeanor.
• Strong communication and interpersonal abilities.
• Ability to relate to aging population and assist residents respectfully.
• Basic math and proficiency with MS Office and Excel.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Be conscious of safety by monitoring safety systems and emergency response; monitor activity in lobby.
• Ensure staff responds in a timely manner to any situation.
• Accurately take messages and pass them on promptly.
• Ensure security procedures are followed for keys, pagers, and cameras.
• Advise individuals on services provided at the facility.
• Respond to emergencies per facility procedures.
• Complete miscellaneous duties such as copying, filing, typing, mailing materials, updating marketing database, attending staff meetings.
• Adhere to GLMC policies and procedures.

Skills

Customer service

Communication skills

Problem solving

English proficiency

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company seeks a personable Receptionist to provide courteous front-desk service to residents, staff and visitors. You will handle multitier phone systems, greet guests, relay messages, and support confidential administrative tasks according to supervisor directions.

Responsibilities include monitoring access, assisting with emergencies, maintaining records, coordinating with departments, and upholding GLMC policies.