Resident Services Associate

Pmp Management; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

PMP is seeking a Resident Service Associate for The Park in San Diego, CA. The role focuses on supporting the on-site management office with administrative duties to enhance client service and efficiency.

The successful candidate will handle board materials, website updates, newsletters, and billing while coordinating with vendors and internal teams to uphold PMP’s high service standards.

Qualifications

• 4-year college degree preferred but not required.
• 3–4 years of administrative experience.
• Exceptional customer service and writing abilities.
• Excellent communication and budgeting understanding.
• Strong Microsoft Word, Excel, and PowerPoint skills.

Responsibilities

• Board packet assembly, including copying, binding, labeling envelopes, and mailing when applicable.
• Updating association websites, including uploading current documents, updating board member positions, posting meeting dates, posting minutes, and sending email blasts.
• Monthly billing.
• Monthly newsletters.
• Assist with architectural application process.
• Occasional filing.
• Create work orders to the appropriate vendor, follow up on status of work orders and update notes.
• Additional duties as assigned

Skills

Customer service

Communication

Organization

Budgeting

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Description

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as a Resident Service Associate at The Park, San Diego, CA.

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth, coupled with the depth and breadth of our network, creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com and visit our social media platforms:

• Instagram/pmpmanage
• facebook/pmpmanage
• linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description

The Resident Service Associate will assist the on-site management office with administrative responsibilities. This allows our General Manager to stay focused on their key objectives and offer a level of service, expertise, and knowledge that surpasses our clients’ expectations, putting people before profits.

Duties & Responsibilities

• Board packet assembly, including copying, binding, labeling envelopes, and mailing when applicable.
• Updating association websites, including but not limited to uploading current documents, updating board member positions, posting meeting dates, posting minutes, and sending email blasts.
• Monthly billing
• Monthly newsletters
• Assist with architectural application process
• Occasional filing
• Create work orders to the appropriate vendor, follow up on status of work orders and update notes
• Additional duties as assigned

Required Qualifications

• 4 Year College Degree preferred but not required
• 3-4 years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Requirements

• Expected Hours per Week: 40 hrs.
• Work Days: Monday to Friday