Resident Services Advocate & Care Coordinator

TELACU Industries Inc.; Los Angeles (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical health coverage

Dental coverage

Vision PPO insurance

FSA for Medical & Dependents

401(k) with match

Company paid Life/AD&D

EAP

Job summary

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator I in Los Angeles, CA, to provide supportive services to elderly and disabled residents living in TELACU housing communities.

You will evaluate needs, advocate for residents, and coordinate 504 accommodations and case management to help residents age in place. You will partner with social service providers, prepare plans, grants, and updates, and maintain records.

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Ability to advocate, organize and problem-solve.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Disciplined to be self-starter, work independently, and be part of a team.
• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Experience working with older adults and special need individuals.
• Knowledge of program and services to support the elderly and special needs population.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Familiarity and understanding of working with individuals with mental health needs.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion.
• Prepare a Supportive Services Plan. The plan must include: activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; provide an ongoing benefit to maximize the impact of the funds; and include the use of evidence-based programming (EBP) or evidence-informed programs.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
• Makes appropriate referrals to service providers on behalf of residents.
• Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
• Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents.
• Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
• Facilitate language services to residents with limited English proficiency via the approved company translation services.
• Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
• A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.

Skills

Advocacy

Case management

Communication skills

Multi-tasking

Cultural competency

Education

Bachelor’s degree in Social Work

Gerontology

Psychology

Tools

Microsoft Office

AASC Online

Job description

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator I in Los Angeles, CA, to provide supportive services to elderly and disabled residents living in TELACU housing communities.

You will evaluate needs, advocate for residents, and coordinate 504 accommodations and case management to help residents age in place. You will partner with social service providers, prepare plans, grants, and updates, and maintain records.