Resident Service Specialist - Inwood West

UDR; Woburn (MA); On-site; USD 37,195 - 41,328; Full time

Job summary

UDR is seeking a Resident Service Specialist for Inwood West in Woburn, MA. You will coordinate move-in services, monitor resident issues, and provide concierge-level customer service within the community.

Responsibilities include managing Onesite documents, overseeing tasks, handling walk-in traffic, responding to all resident communications, and coordinating with the Business Manager and Renewal teams to meet leasing goals.

Qualifications

• High School Diploma or equivalent required or better.
• Associate degree in business administration or equivalent preferred.
• Minimum of two years office experience required.
• Two years’ experience in residential properties or related operations preferred.
• Valid driver’s license required unless noted otherwise.

Responsibilities

• Coordinate move-in orientation for each new resident and check satisfaction within seven days.
• Scan move-in documents and oversee Pending Tasks in Onesite.
• Guide walk-in traffic and minimize wait times; respond to resident concerns promptly.
• Organize incoming packages and coordinate with leasing and renewal teams.
• Maintain resident communications via CRM and ensure timely responses to voicemails, texts, and emails.
• Walk move-in ready apartments and amenities to ensure standards are met.
• Provide coverage for Resident Service Manager duties and perform other duties as assigned.

Skills

Office experience

CRM software

Education

High School Diploma or equivalent

Associate degree in business administration or equivalent

Tools

Onesite

Job description

Resident Service Specialist - Inwood West

Job Category: Property Ops

Requisition Number: RESID005671

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• Posted : July 17, 2026
• Full-Time

Locations

Showing 1 location

Inwood West
1 Inwood Drive
Woburn, MA 01801, USA

Inwood West
1 Inwood Drive
Woburn, MA 01801, USA

UDR is now hiring a Resident Service Specialist to join our team at Inwood West, our apartment community (446 homes) in Woburn, MA.

GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.

SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

Move-In Coordination

• Ensure each new resident has a move-in orientation conducted by appointment.
• New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.

Onesite Responsibilities

• Scan all required move-in documents into Onesite.
• Oversee Pending Tasks.

Customer Service Administration

• Guide walk-in traffic and minimize the wait time.
• Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
• Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Utilize CRM to effectively manage resident relations, service requests and resident communications.

Property Condition oversight

• Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
• Provide superior customer service to internal and external customers.

Back-Up coverage

• Interact with walk-in prospects by showing the property if needed and answering questions about the community.
• Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
• Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Perform other duties as assigned or as necessary.

EDUCATION AND EXPERIENCE:

• High School Diploma, or equivalent, is required.
• Associate degree in business administration or equivalent, is preferred.
• Minimum of two years of office experience is required.
• Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.
• Must have and maintain a valid driver’s license unless otherwise noted.

Pay: $27-30.hr.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.