Resident Service Engineer - Reno, NV

Packsize International; Reno (NV); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Paid Time Off

HSA/FSA

Life & Disability Insurance

Critical Illness & Accident Coverage

Employee Assistance Program

Job summary

Packsize is seeking a Resident Service Engineer to install, configure, and maintain equipment onsite at customer facilities in Reno, NV. You will train customers on product capabilities and perform start-up testing while building trusted relationships with clients.

The role requires troubleshooting, cross-functional collaboration with R&D, Software and Quality teams, and a commitment to safety in a production environment. Travel and on-call support may be required.

Qualifications

• Customer-focused service mindset with problem-solving ability.
• Hands-on experience with mechanical equipment and tools.
• Familiarity with Windows platforms and basic office software.

Responsibilities

• Install, configure and maintain Packsize equipment on customer sites.
• Troubleshoot issues using technical drawings and docs.
• Train customers on product capabilities and maintenance.
• Collaborate with R&D, Software and QA teams on issues.
• Perform routine maintenance and emergency services as needed.
• Analyze KPI data to identify machine performance issues.
• Prepare technical reports and travel arrangements.
• Communicate clearly with customers and Packsize personnel.
• Adhere to safety requirements and protocols.

Skills

Customer service focus

Knowledge of Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Office / Google Suite

Education

Associates Degree, Vocational Training or equivalent

Bachelor's Degree in a related area preferred

Tools

Windows OS

Microsoft Office

Google Workspace

Job description

Job Description:

Resident Service Engineer - Reno, NV

Schedule: Mon-Thur 8am-6:30pm

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box-it's delivering what's right for our customers, their customers, our people, and the planet.

About the role

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You'll Do

• Scheduling tasks at a customer's job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Continuous learning, including the customer's operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer's safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

What You'll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
• Convey yourself great distances within and around various work sites and from one work site to another
• Remain in a stationary position, often standing for prolonged periods.
• Work in a noisy environment at various temperatures
• Move objects (equipment, machinery, and products) weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
• Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

• All work is performed at customer's facilities
• Available on-call
• Overnight travel may be required, for initial and periodic training
• Ability to travel by vehicle or airplane, domestically.

What We Offer

The hourly rate for this role is $33-$36 USD , however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills. At Packsize, we're committed to supporting the health, well-being, and financial security of our team members.

• medical, dental, and vision coverage
• a 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• life and disability insurance
• critical illness, hospital indemnity, accident, and legal/ID theft protection
• We also provide access to an Employee Assistance Program (EAP) to support your overall well-bei