Resident Service Coordinator - Trinity Tower

Trinity Health Mid-Atlantic; South Bend (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health is seeking a Resident Services Coordinator to coordinate independent living supportive services and manage scheduling for residents in the community. The role requires a bachelor’s degree in a human services field and crisis intervention skills, with a strong emphasis on customer-focused service and accurate record keeping.

The successful candidate will monitor and administer contracts, staff scheduling, and supply management while maintaining confidentiality and resident rights.

Qualifications

• Bachelor's degree in a related human services field.
• Knowledge of aging network and aging processes preferred.
• Crisis intervention skills.
• Action-oriented with business acumen, conflict management, customer focus and good decision quality.
• Excellent written and verbal communication and presentation skills for diverse audiences.
• High personal accountability, independent decision-making, and ability to interpret THSC policies.
• Strong organizational skills with the ability to multitask and adapt to changing priorities.
• Ability to research and analyze information from various sources to inform decisions.

Responsibilities

• Coordinate independent living supportive services and scheduling for residents.
• Monitor and maintain contracts for services for current and new residents.
• Staff wellness assistants scheduling; monitor hours and staffing levels to ensure proper workflow and compliance.
• Maintain confidentiality of resident care information and respect resident rights.
• Attend trainings and mandatory in-service programs as required.
• Report occupational exposures per community policies.
• Order and manage supplies and keep office clean and safe.
• Develop good working relationships with departments to ensure services are properly maintained.

Skills

Crisis intervention

Customer focus

Communication skills

Organizational skills

Independent judgement

Flexibility

Problem solving

Education

Bachelor's degree in human services or related field

Job description

Employment Type: Full time Shift: Day Shift Description:

• + Must have bachelor's degree.
• + Experience with Social Work and Senior Actives preferred.

The primary purpose of the Resident Services Coordinator is to coordinate the independent living supportive services. This includes monitoring and scheduling of supportive services and assisting with changes in services as requested by the resident. As Resident Services Coordinator you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties. Consistently deliver outstanding customer service to residents, families, patrons and partners who live, visit and do business within the Community.

ESSENTIAL FUNCTIONS

1. 1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions.
2. 2. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community.
3. 3. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.
4. 4. Develop and maintain a good working rapport with department personnel, as well as other departments within the community to assure that administrative services and activities are properly maintained.
5. 5. May assist independent residents with scheduling appointments.
6. 6. Accumulate, maintain and provide statistical data as directed.
7. 7. Responsible for maintaining contracts for independent living supportive services including obtaining signatures for new services for current residents and services for new residents.
8. 8. Responsible for staffing schedule of wellness assistants. Monitors department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations and budgeted hours
9. 9. Anticipate the needs of residents and families, going “above and beyond” routinely to provide a comfortable environment and home atmosphere.
10. 10. Proactively identify solutions to resident/family concerns and make recommendations for improvement.
11. 11. Ensure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained.
12. 12. Orders and manages supplies.
13. 13. Respect resident rights, including maintaining the confidentiality of all resident care information, knocking before entering a resident's room, honoring the residents' personal and property rights, informing the resident when it is necessary to move his/her personal possessions and reporting complaints of missing property to Supervisor.
14. 14. Attend and participate in scheduled training, in-service training, mandatory annual in-service training and educational classes as required/needed.
15. 15. Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the community policies and procedures.

MINIMUM QUALIFICATIONS

1. 1. Must possess a Bachelor's degree in human services, human development, gerontology, sociology, social work or a related field.
2. 2. Knowledge of the aging network, normal and pathological aging process, and intervention techniques is preferred.
3. 3. Must possess crisis intervention skills.
4. 4. Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgement.
5. 5. Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.
6. 6. Possesses a high degree of personal accountability, responsibility and independent decision-making abilities with the skills to interpret programs, goals, objectives, policies and procedures of the organization in line with mission, vision, and philosophy of THSC.
7. 7. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem-solving skills.
8. 8. Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.