Resident Service Coordinator - Trinity Tower

Trinity Health; South Bend (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Trinity Health's Senior Living Community in South Bend, IN is seeking a Resident Services Coordinator to coordinate independent living supportive services, scheduling, and resident changes. You will deliver customer service to residents, families, and partners while maintaining confidentiality and ensuring staff coordination.

Requirements include a Bachelor's degree in human services or related field, crisis intervention skills, and strong communication and organizational abilities to manage

Qualifications

• Bachelor's degree in human services, human development, gerontology, sociology, social work or related field.
• Knowledge of the aging network and intervention techniques preferred.
• Crisis intervention skills required.
• Strong written and verbal communication and presentation skills.
• Ability to work with minimal supervision and exercise independent judgement.
• Excellent organizational skills and ability to manage multiple duties with high customer service standards.
• Ability to adapt to changing priorities and maintain confidentiality.

Responsibilities

• Coordinate independent living supportive services and monitor scheduling.
• Assist with changes in services requested by residents.
• Maintain confidential resident information and ensure rights are respected.
• Staff scheduling and monitoring of wellness assistants and staffing levels.
• Attend required trainings and stay compliant with policies and procedures.
• Provide data and reporting as directed; support resident scheduling and appointments.

Skills

Crisis intervention

Excellent communication

Organizational skills

Customer service oriented

Independent judgement

Education

Bachelor's degree in human services or related field

Job description

Employment Type:Full timeShift:Day ShiftDescription:+ Must have bachelor's degree.
+ Experience with Social Work and Senior Actives preferred.

The primary purpose of the Resident Services Coordinator is to coordinate the independent living supportive services. This includes monitoring and scheduling of supportive services and assisting with changes in services as requested by the resident. As Resident Services Coordinator you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties. Consistently deliver outstanding customer service to residents, families, patrons and partners who live, visit and do business within the Community.

ESSENTIAL FUNCTIONS

1. 1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions.
2. 2. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community.
3. 3. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.
4. 4. Develop and maintain a good working rapport with department personnel, as well as other departments within the community to assure that administrative services and activities are properly maintained.
5. 5. May assist independent residents with scheduling appointments.
6. 6. Accumulate, maintain and provide statistical data as directed.
7. 7. Responsible for maintaining contracts for independent living supportive services including obtaining signatures for new services for current residents and services for new residents.
8. 8. Responsible for staffing schedule of wellness assistants. Monitors department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations and budgeted hours
9. 9. Anticipate the needs of residents and families, going “above and beyond” routinely to provide a comfortable environment and home atmosphere.
10. 10. Proactively identify solutions to resident/family concerns and make recommendations for improvement.
11. 11. Ensure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained.
12. 12. Orders and manages supplies.
13. 13. Respect resident rights, including maintaining the confidentiality of all resident care information, knocking before entering a resident's room, honoring the residents' personal and property rights, informing the resident when it is necessary to move his/her personal possessions and reporting complaints of missing property to Supervisor.
14. 14. Attend and participate in scheduled training, in-service training, mandatory annual in-service training and educational classes as required/needed.
15. 15. Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the community policies and procedures.

MINIMUM QUALIFICATIONS

1. 1. Must possess a Bachelor's degree in human services, human development, gerontology, sociology, social work or a related field.
2. 2. Knowledge of the aging network, normal and pathological aging process, and intervention techniques is preferred.
3. 3. Must possess crisis intervention skills.
4. 4. Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgement.
5. 5. Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.
6. 6. Possesses a high degree of personal accountability, responsibility and independent decision-making abilities with the skills to interpret programs, goals, objectives, policies and procedures of the organization in line with mission, vision, and philosophy of THSC.
7. 7. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem-solving skills.
8. 8. Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.