Resident Service Coordinator-Manhattan

Chris Baily; New York (NY); On-site; USD 42,000 - 63,000; Full time

Job summary

MRG is seeking a Resident Services Coordinator in New York to coordinate non-sheltered needs, helping residents live independently and safely. You will work with the management team and external agencies to connect residents with social, medical, and rehabilitative services.

The role requires a Bachelor's in Human Services, 2–5 years’ experience, strong communication, and bilingual Spanish/English; familiarity with HUD reporting a plus.

Qualifications

• Bachelor's degree in Human Services or related field preferred.
• 2–5 years of relevant experience required.
• Excellent oral and written communication skills.
• Fluent in Spanish and English preferred.
• Proficiency with Microsoft Office suite.

Responsibilities

• Coordinate non-sheltered needs of residents with community resources.
• Collaborate with on-site staff and agencies to service residents.
• Maintain confidential documentation of interventions.
• Provide advocacy and crisis interventions as needed.
• Plan and implement social, medical, and educational programs.

Skills

Spanish/English bilingual

Excellent communication

Organizational skills

Time management

Microsoft Office

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Job description

Job Description RESIDENT SERVICES COORDINATORPOSITION SUMMARY

The Resident Services Coordinator is responsible for the coordination of non-sheltered needs of the resident population. Effective service provision is encouraged through cooperation within the management team to enhance the residents’ ability to live independently and safely in their community. Resident Services Coordinator is directly supervised by the Co-Directors of Compliance

ESSENTIAL FUNCTIONS

• Knowledge of community support resources, the eligibility for accessing these services and the delivery methods
• Ability to empower residents to make personal decisions, increase self-esteem and maximize independence
• Ability to collaborate with on-site staff, state, federal and community agencies
• Ability to establish trust, to listen and to assist residents in defining their problems and identifying possible resources and solutions
• Possess organizational and time management skills and flexibility
• H.. Ability to provide advocacy for the resident population
• Serve as a liaison between residents and management
• Coordinate and implement programs of social, medical, psychological and rehabilitative services
• Improve the quality of life within the development and promote a positive sense of community among resident population
• Establish appropriate on-site educational and wellness programs
• Provide direct interventions and crisis intervention to residents
• Develop effective working relationships with federal, state and local community agencies and service providers
• Provide support and referrals to local, state and federal agencies and service providers
• Maintain documentation of interventions, services and communication in a confidential manner
• Complete and submit necessary HUD reports and other documentation as required
• Be able to conduct and plan social events for tenants

QUALIFICATIONS: SKILLS & ABILITIES

• Bachelor's degree in Human Services or related field preferred
• 2 to 5 years’ experience required
• Demonstrated competency with Microsoft Office required
• Excellent communication skills both oral and written
• Ability to accept responsibility and account for his/her action
• Trait of being dependable and trustworthy
• Ability to utilize available time to organize and complete work within given deadlines
• Ability to work at a sustained pace and produce quality work
• Bilingual Spanish/English preferred

PHYSICAL ABILITIES

Lift/Carry Push/PullStand F 10 lbs of less F 12 lbs or less FWalk F 11-20 lbs F13-25 lbs FSit F 21-50 lbs O 26-40 lbs OHandling/Fingering F 51-100 lbs O over 40 lbs NReach Outward/Above Shoulder F over 100 lbs NClimb O N (Not Applicable) activity is not applicable to positionCrawl O O (Occasionally) Position requires up to 33% of timeSquat or Kneel O F (Frequently) Position requires up to 66% of timeBend F C (Constantly) Position requires more than 66% of time

This job description is subject to change, and at no time should be construed to be all inclusive.

Company Description

Our company’s philosophy is rooted in a commitment to improving our tenants’ lives by providing safe, quality homes and responsive service.

Our commitment may start in our buildings, but that’s far from where it ends. MRG has been at the forefront of the NYC area’s affordable housing market for 20+ years. Our expertise provides tenants with consistent, top notch service and outfits our partners with invaluable insights. We believe social responsibility is necessary to our line of work.

Company Description

Our company’s philosophy is rooted in a commitment to improving our tenants’ lives by providing safe, quality homes and responsive service.

Our commitment may start in our buildings, but that’s far from where it ends. MRG has been at the forefront of the NYC area’s affordable housing market for 20+ years. Our expertise provides tenants with consistent, top notch service and outfits our partners with invaluable insights. We believe social responsibility is necessary to our line of work.