Resident Relations Manager

Ultipro; Hurstbourne (KY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Mental Health & Wellness

Balance with vacation & holidays

Community & Events

Inclusion & Belonging

On-Site Living

Performance Incentives

Industry-Leading Benefits

Parental Leave

Job summary

Continental in Louisville, KY is seeking a full-time onsite Leasing Specialist to join our Springs at Hurstbourne community. You will drive leasing from first contact to move-in, conduct tours, and ensure a clean, inviting model and tour path daily.

You’ll balance desk work with on-site duties, manage move-ins/outs, renewals, and occupancy tracking while maintaining compliance with Fair Housing and related regulations.

Qualifications

• 2+ years of apartment leasing experience with a solid foundation in resident relations and property finances including rent collection, payment processing, and account management

Responsibilities

• Deliver an exceptional resident experience with a courteous, professional attitude while inspecting and preparing tour-ready units and maintaining a clean model and tour path daily.
• Drive leasing from first contact to move-in, respond to inquiries, conduct tours, follow up with prospects, and coordinate seamless move-ins using marketing, advertising, events, and technology to hit revenue and occupancy goals
• Manage prospect and resident follow-ups, move-in/move-out inspections, lease renewals, evictions and occupancy tracking while ensuring compliance with Fair Housing, Tax Compliance and applicable regulations
• Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building relationships with residents and driving renewals

Skills

Leasing experience

Flexible schedule

Customer service

On-site tours

Job description

Job Category: Onsite Operations & Management

to join our team at our beautiful Springs at Hurstbourne residential apartment community in Louisville, KY.

Position Specifics

• Full-Time
• Pay: $20.33- $24.29 Per Hour
• Additional earning potential through position-specific performance incentives

Providing an Exceptional Resident Experience

• Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily

Driving Success Through Sales & Marketing

• Drive leasing success from first contact to move-in. Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals

Day-to-Day Office &CommunityOperations

• Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions and occupancy tracking. All while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations

Your Role in Revenue & Retention

• Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew

Skills for Success:

• Brings 2+ years of apartment leasing experience with a solid foundation in resident relations and property finances including rent collection, payment processing, and account management
• Can work a flexible schedule —including weekends, evenings, and holidays—because great service doesn’t clock out at 5
• Comfortable balancing desk work with being on your feet—touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth : You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
• On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
• Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you’re in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate’s experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.