Resident Relations Lead – Luxury Cambridge Community Onsite

AIR Communities; Cambridge (MD); Presencial; USD 32 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Rent discount

Live on-site housing option

Paid time off

401(k) match

Health insurance

Resumo da oferta

AIR Communities is seeking a Resident Relations Manager to join Elevate Apartment Homes in Cambridge, MA. This on-site role focuses on resident retention, renewal processing, and delivering world-class customer service at a luxury property near Lechmere Station.

The ideal candidate has strong customer service and sales experience, with the ability to exceed goals, and is flexible to weekends and varied hours. The position offers an hourly base pay plus commissions and comprehensive benefits.

Qualificações

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.

Responsabilidades

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Conhecimentos

Customer service

Sales

Problem solving

Communication

Descrição da oferta de emprego

AIR Communities is seeking a Resident Relations Manager to join Elevate Apartment Homes in Cambridge, MA. This on-site role focuses on resident retention, renewal processing, and delivering world-class customer service at a luxury property near Lechmere Station.

The ideal candidate has strong customer service and sales experience, with the ability to exceed goals, and is flexible to weekends and varied hours. The position offers an hourly base pay plus commissions and comprehensive benefits.