Resident Relations Coordinator

ZRS Management LLC; Orlando (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k plan with employer match

Housing discounts

Paid holidays

Job summary

ZRS Management LLC is seeking an Assistant Property Manager to motivate Leasing Consultants, analyze market information, and prepare for advancement to Property Manager. The role includes rent collection, evictions when applicable, applications review, move-in audits, billing accuracy, and monthly reporting.

You will assist with leasing tours, escalated service requests, and resident renewals, with a weekend one-month cadence.

Qualifications

• 1+ year experience in property management or real estate preferred.
• Valid Driver's License.
• High school diploma required; post-secondary preferred in business or property management.
• Proficient with MS Excel, Word and other Office products.

Responsibilities

• Collect rent in a timely manner and post revenue data accurately.
• File evictions when applicable and stay informed on local laws.
• Issue lease violations and coordinate with the property manager.
• Review and approve applications ensuring income proof meets guidelines.
• Audit move-ins and verify payments and documents.
• Ensure residents' billing is current and accurate.
• Prepare monthly reports and assist with budgeting and coding.
• Troubleshoot resident issues and escalate when needed.
• Assist with leasing, take tours, and support resident renewals.
• Handle escalated service requests and maintain customer service standards.
• Work with the property team to meet occupancy and leasing goals.
• Host resident functions and maximize renewals; flexible evenings/weekends.

Skills

Leadership

Negotiation

Time management

Interpersonal skills

Sales abilities

Attention to detail

Microsoft Office

Customer service

Education

High school diploma

Business or property management studies

Tools

OneSite

Yardi

RealPage

Knock

RentCafe

ResMan

Job description

Job Description:The Assistant Property Manager's primary responsibilities include motivating and encouraging the Leasing Consultants in leasing tasks; compiling, understanding and utilizing market information on an on-going basis; and preparing for advancement to Property Manager. The position of Assistant Property Manager reports directly to the Property Manager.The Assistant Property Manager primary focus shall include but not limited to:Collect rent in a timely manner, and ensure that all revenue data is posted correctly in the accounting system.File evictions when applicable, and be informed of local laws and policies.Issue lease violations when necessary and work closely with the property manager to ensure community guidelines are being met.Review and approve applications when necessary and ensure proof of income and applications are within community qualification guidelines.Audit move-ins and ensure that all applicable monies have been paid and all necessary leasing documents have been executed and uploaded.Ensure that all residents' current and futured scheduled billing is correct.Complete monthly reports in accordance with company guidelines.Become familiar with the property budget and coding and assist in preparing and uploading bills and submitting them for approval.Troubleshoot and resolve resident situations before being escalated to the property manager.Assist with leasing when necessary and take tours.Take escalated service requests and work with the property team to ensure adherence to customer service standards.Work closely with property manager to ensure the property is meeting budgeted occupancy and leasing goals.Assist Property Manager with hosting resident functions and maximizing resident renewalsMay need to work one weekend a month,QualificationsValid Drivers License1+ experience in property management or real estate preferredHigh school diploma a must, post-secondary preferred in units in business, or property management.Skills, Knowledge and Abilities:Demonstrate excellent computer skills, verbal, math, and reasoning skillsDemonstrate strong negotiating and sales abilitiesPossess strong leadership; interpersonal and organization skillsPossess effective time management skills and attention to detailKnowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office productsKnowledge of Internet, Email, and social media as it pertains to marketing of communityKnowledge of property management software, such as, Onesite, Yardi, RealPage, Knock, RentCafe, Resman, etc.Knowledge of business practices and principlesAbility to handle multiple projects and tasksAbility to cope with stress in a composed mannerAbility to respect and maintain confidentialityAbility to work independently as well as collaboratively in a team environment.Flexible to work evenings, weekends, and holidays as needed.We offer full-time, career-track positions with competitive pay, health, dental, vision and life insurance; housing discounts, vacation, paid holidays, exceptional 401k plan with employer match and much more!!!!We are an Equal Opportunity EmployerDrug Free Work PlaceZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.