Resident Relations Coordinator

Yes! Communities; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Short-term disability

Long-term disability

401(k) with company match

Job summary

YES Communities in Denver, Colorado is seeking a Resident Relations Coordinator (bilingual preferred) to serve as the primary contact for community correspondence and to help resolve issues by coordinating with community and regional management.

You will respond to residents by phone and email, escalate when needed, and partner with the home office to address concerns at the community level, sometimes performing analytics to identify root causes and develop sustainable solutions.

Qualifications

• Bilingual preferred for effective resident communication.
• Excellent written and verbal communication with internal and external customers.
• Flexible and able to stay composed under pressure.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to residents via phone and email.
• Facilitate proper escalation to both community and regional leaders.
• Partner with home office team members to address and resolve issues at the community level.

Skills

Bilingual

Excellent communication

Problem solving

Customer service

Attention to detail

Job description

Job Description

Posted Monday, August 17, 2026 at 6:00 AM

Resident Relations Coordinator (Bilingual Preferred)

Your role at YES

You will be the primary contact for all community correspondence coming into the Home Office, both via email messages and phone calls and will be tasked to formulate a resolution by working with both the community and regional management teams. This is a unique role where you could find yourself performing various analytics to understand the root cause of certain recurring issues and partner with both operations and field leadership to develop sustainable solutions.

What You Will Do Every day:

• Respond to residents via phone and email
• Facilitate proper escalation to both community and regional leaders
• Partner with home office team members to address and resolve issues at the community level

To thrive in this role, you must have the following:

• Excellent communication skills keeping service top of mind with all internal and external customers.
• Ability to continuously demonstrate a courteous and professional tone – both written and verbal.
• Flexible, adaptable, and able to stay composed under pressure.
• Strong attention to detail, great organization skills

SALARY RANGE: $23.00 to $25.00 hourly, plus quarterly bonus

The YES Difference

• Competitive salary
• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

YES I can help *YES We are a team * YES We add value * YES We build community

YES Communitiesis an Equal Opportunity Employer