RESIDENT REGIONAL MANAGER

Compass Group USA; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Compass Group USA seeks a Resident Regional Manager to lead multiple accounts, strengthen client relationships, and ensure high-quality services across the portfolio. The role requires traveling up to 50% to support business needs and to oversee operations across locations.

The candidate will coach site leaders, manage talent, ensure safety and compliance, and drive growth through strategic planning and service excellence. A strong operations mindset is essential.

Qualifications

• Minimum 5 years of leadership experience in service/operational environments.
• Experience managing multiple locations and diverse teams.
• Strong understanding of KPIs, business continuity, and safety programs.

Responsibilities

• Manage multiple accounts and client relationships across the portfolio.
• Provide operational leadership and execution across sites.
• Coach and develop Site Managers and frontline leaders.
• Recruitment and talent management.
• Ensure compliance with safety standards and policies.
• Drive service excellence and business continuity.
• Strategic planning and problem solving to grow accounts.

Skills

Leadership

Client relationship

Communication

Travel up to 50%

Strategic planning

Coaching & development

Time management

Problem solving

Tools

Microsoft Office Suite

Business reporting tools

Job description

Position Title: RESIDENT REGIONAL MANAGER

Pay Grade: 16

Other Compensation: BONUS

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

This individual will be responsible for the success of multiple accounts, managing client relations, along with ensuring that the services offered to customers is of superior quality.

Ability and willingness to travel up to 50% to support business needs.

Key Responsibilities Overview

• Client Relationship Management
• Operational Leadership and Execution
• Leadership Development and Coaching
• Recruitment and Talent Management
• Compliance and Safety Standards
• Service Excellence and Business Continuity
• Strategic Planning and Problem Solving
• Account Growth and Service Expansion

What Success Looks Like

• Build strong and trusted client relationships.
• Coach and develop Site Managers and frontline leaders.
• Create accountability through clear expectations and consistent follow-up.
• Ensure company standards, policies, safety requirements, and compliance expectations are executed consistently across the portfolio.
• Maintain visibility into operational priorities, risks, staffing needs, and account performance.
• Champion business continuity planning and operational readiness.
• Drive a service-focused culture centered on hospitality, professionalism, and continuous improvement.
• Identify opportunities to improve processes, strengthen service delivery, and enhance the client experience.
• Partner with leadership to develop strategies that support operational excellence and long-term growth.
• Highly organized with exceptional time management skills.
• Strong operational leadership and execution mindset.
• Servant leader with a passion for coaching and developing others.
• Excellent communicator with the ability to influence at all organizational levels.
• Strong client relationship and stakeholder management skills.
• Resourceful problem solver who brings solutions, not just issues.
• Strategic thinker with strong business acumen and sound judgment.
• Comfortable navigating ambiguity and competing priorities.
• Champions accountability, consistency, and operational discipline.
• Promotes a positive, high-performance culture focused on teamwork and service excellence.

Knowledge, Skills, and Experience

• Minimum 5 years of leadership experience within Business & Industry, Workplace Services, Facilities Services, Hospitality, Mail Services, Logistics, or a related operational environment.
• Experience managing multiple locations and diverse teams.
• Working knowledge of Office Support Services, including Mailroom Operations, Shipping & Receiving, Reception, Hospitality Services, and Workplace Services.
• Experience coaching and developing leaders in a multi-site environment.
• Strong understanding of operational metrics, KPIs, business continuity, compliance standards, and safety programs.
• Demonstrated ability to manage multiple projects, priorities, and client relationships simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and business reporting tools.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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