Resident Occupancy Specialist

The Community Builders, Inc.

Minneapolis (MN)

On-site

USD 26,000 - 29,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays and PTO accruals

Employer contributions to Health Saves

Company paid Life & Disability

403(b) retirement plan with company-m⟶

Commuter/parking, FSA

Hospital & Critical Illness Insurance

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking a Resident Specialist to provide superior customer service to residents, guests, and team members at the property site.

You will show and lease apartments, assist in moving, and support administrative tasks for the Community/Services Maintenance Manager to keep the property compliant and well-managed. Candidates with Section 8 housing and LIHTC knowledge are preferred.

Qualifications

Excellent customer service and verbal/written communication skills in English.
Typing speed of at least 35 wpm.
Proficiency with Microsoft Office (Word, Excel, Outlook) and general office systems.
Experience with property/housing software such as Yardi is a plus.

Responsibilities

Answer calls promptly with high levels of service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests and refer as appropriate.
Build relationships with residents to understand needs.

Skills

Customer service

Typing 35 wpm

Office software

Communication skills

Education

High school graduate or GED

Customer service experience in Property/Hotel/Retail

Proficiency with Microsoft Office

Yardi experience

Job description

About The Community Builders, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred. This position has a requirement of five days a week in office.

Essential Functions

Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests, concerns and comments, refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities

Contribute to cleanliness and curb appeal of the community on continuing basis.
Conduct market surveys and shop competitive communities.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.

Knowledge, Skills And Abilities

Excellent Customer Service, verbal and written communication (English language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS Outlook

Education & Experience