Resident Network Engineer

Hewlett Packard Enterprise Development LP; Sunnyvale (CA); On-site; USD 120,000 - 243,000; Full time

Benefits offered by this job

Health & Wellbeing

Professional development

Inclusive culture

Job summary

Hewlett Packard Enterprise in Sunnyvale seeks a Resident Engineer for the Global Services Advanced Services team. You will be the primary technical contact for customers, providing break/fix support and proactive design guidance.

Typically 4+ years in network engineering with strong troubleshooting, Juniper hardware experience, and skills in BGP/OSPF/ISIS, MPLS/VPLS, EVPN-VXLAN and QoS. Travel and in-customer deployments may be required.

Qualifications

• 4+ years of network engineering experience.
• Excellent engineering troubleshooting skills.
• Strong communication and interpersonal skills.
• Strong presentation skills.
• JUNOS CLI experience.
• Large-scale Juniper hardware experience (MX/EX/QFX/PTX).
• Experience with BGP, OSPF, ISIS protocols; MPLS/VPLS/L2VPNs/EVPN-VXLAN; QoS.

Responsibilities

• Take ownership of customer issues and isolate network problems across configuration, hardware, and software.
• Collaborate with GS teams to share knowledge and resolve issues.
• Replicate customer environments in lab and provide fixes or workarounds.
• Support high-profile technical escalations via email, calls, and on-site meetings.
• Develop and maintain skills in core products; pursue required training.
• Coordinate with network engineering for product improvements and reliability.
• Contribute to internal/external technical documentation.

Skills

Network engineering

Troubleshooting

Communication

Presentation skills

Tools

Juniper MX hardware

Juniper EX/QFX/PTX

JUNOS CLI

Python scripting

Job description

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Resident Engineer reports into the Global Services (GS) division of Networks as part of the Advanced Services (AS) team, typically dedicated to a single customer. Advanced Services is an additional support option, which requires the purchase of a support contract. Resident Engineers are expected to be fluent not only in networking technology and general networking, but also in the specific customer deployments and use cases they support. Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of "break/fix", where the engineer’s mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. Resident Consultants extend this role to include proactive design and implementation guidance as well as more advanced troubleshooting, repair, and communication skills.

Key Tasks:

• Take ownership of customer issues, isolate networking product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution to the customer’s satisfaction using a systematic problem-solving approach.
• Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer’s networks, issues, and solutions. Keep AS management informed of all sensitive issues.
• In higher support levels, replicate customer environments and issues in lab and work closely with Network Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer.
• Provide necessary support for high profile technical escalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer’s facilities.
• Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required and highlight any need for new training as the customer’s networks evolve.
• Work with other technical teams within networking regarding new products and feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups.
• Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs).
• Develop a "Can-Do" attitude and suggest opportunities to improve the team’s performance and increase the customer’s satisfaction.

Experience:

• Typically requires 4+ years of network engineering experience.
• Excellent engineering troubleshooting skills.
• Strong communication and interpersonal skills
• Strong presentation skills
• JUNOS CLI experience
• Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products)
• Must have Experience with core routing BGP, OSPF, ISIS protocols
• Must have Experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN and QoS
• Experience with Python Scripting a plus

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let\'s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Engineering Job Level: TCP_04

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. - United States of America: Annual Salary USD 120,000 - 243,000 in California The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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