Resident Manager PT – 6846

Coast Guard Exchange (USCGCSC); Novato (CA); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Paid Annual and Sick Leave

Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Pension Plan

401k Savings Plan

Life Insurance

Short Term/Long Term Disability

Tuition Assistance

Paid Parental Leave

Job summary

Coast Guard Exchange (USCGCSC) in Novato, CA, is seeking a Residential Manager for a part-time role (20-29 hours/week). The incumbent will oversee a 14-room hotel, 6 two-bedroom, 2 three-bedroom duplex units, and 4 RV lots, manage staff, handle registrations, and ensure accurate receipts for all spaces rented.

The position requires supervisory experience, cash handling, and knowledge of Excel/Word/Outlook. Benefits include comprehensive coast guard community services’ plans.

Qualifications

• Three years’ experience in hospitality, business administration or relevant experience.
• Strong understanding of hotel management best practices and data entry software.
• Experience working with a diverse group of employees and supervisory experience.
• Knowledge of computer programs such as excel, word, and outlook.

Responsibilities

• Oversee and mentor workforce in all positions to include desk clerks and housekeepers.
• Ensure Cash Handling Procedures and Credit Card compliance is observed at all times.
• Collect payments and maintain records of budgets, funds, and expenses.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Provide outstanding customer service to our military members and families.
• Resolve issues regarding hotel services, amenities, and policies.
• Inspect hotel for safety issues and equipment failures and ensure work orders are processed in a timely manner.

Skills

Supervisory experience

Cash handling

Customer service

Team leadership

Data entry

Tools

Excel

Word

Outlook

Job description

Announcement: 6846

Opening Date: 24 July 2026 Pay Plan/Series/Pay Band: NF-1173-03

Closing Date: Until Filled Work Schedule: Part Time (20-29 hours/week)

Position: Residential Manager Salary: $21.46/hour

Who May Apply: All Sources Location: Novato, CA

MWR Temp Quarters

Duties

Incumbent will operate directly under the supervision of the MWR Director and oversee day to day activities to include operation of a 14-room hotel, 6 two bedrooms, 2 three-bedroom duplex units, and 4 RV lots. Maintains computer registration system for all guests billeted, collects money and issues receipts for all spaces rented. Manages personnel and records. Responsible for hiring, training, evaluation, and discipline of hotel staff.

Other duties as assigned.

Responsibilities

• Oversee and mentor workforce in all positions to include desk clerks and housekeepers.
• Ensure Cash Handling Procedures and Credit Card compliance is observed at all times.
• Collect payments and maintain records of budgets, funds, and expenses.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Provide outstanding customer service to our military members and families.
• Resolve issues regarding hotel services, amenities, and policies.
• Inspect hotel for safety issues and equipment failures and ensure work orders are processed in a timely manner. Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments
• Ensure employees are fully trained in fire safety and fire extinguisher use including scheduling refresher training twice a year.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.

Minimum QUALIFICATIONS REQUIRED

• Three years’ experience in hospitality, business administration or relevant experience.
• Strong understanding of hotel management best practices and data entry software.
• Demonstrates professional knowledge of sales, cash handling, and personnel procedures.
• Experience working with a diverse group of employees and supervisory experience.
• Required to communicate effectively, both orally and in writing.
• Knowledge of computer programs such as excel, word, and outlook.

Preferred (in Addition To The Minimum)

• Four years' experience in a supervisory position at a lodging/hospitality operation, with at least 2 years of management or supervisory experience as a first level supervisor.
• A Certified Hotel/Hospitality Administrator designation or certification.
• Bilingual – English and Spanish

Uscg Community Services Command Comprehensive Benefits

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave

Other Essential Information

• Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.