Resident Manager I

Windsor Communities; Plano (TX); On-site; USD 58,240 - 79,102; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) and PTO

Paid holidays and vacation

Parental leave

Floating days

Growth opportunities

Job summary

Windsor Communities seeks a Resident Manager I for Windsor at Legacy in Plano, TX. In this role, you will oversee daily community operations, focus on move‑in satisfaction and renewal acquisition, and act as the primary liaison to Support Services and the Sales Leadership team to ensure a smooth transition from prospect to resident.

You will foster a warm and engaging community, organize resident appreciation events, and maintain a strong social media presence while supporting overall property

Qualifications

• 2-3 years sales experience in a retail, hospitality, or multi-family environment.
• Undertaking or having completed an undergraduate degree is preferred.
• Knowledge of Funnel CRM and Microsoft Office 365 is required or preferred.

Responsibilities

• Oversee move-in/move-out schedules and prepare documentation for move-ins.
• Manage customer relations, respond promptly to resident issues, and ensure satisfaction.
• Support Sales Leadership to transition prospects to residents and coordinate with the Service Manager on work orders.

Skills

Sales experience

Customer service

Communication

Education

Undergraduate degree preferred

Tools

Funnel CRM

Microsoft Office 365

Job description

Resident Manager I | Windsor at Legacy - Plano, TX

Summary: As the Resident Manager, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move‑in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meets our residents’ needs today, tomorrow, and every day.

For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award, achieving the top award for Overall Customer Service.

Compensation

• Hourly: Starting at $28 or $58,240 annually. The full range is $28 - $38.03 depending on years of experience, tenure, and location.
• Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.
• Total Starting Annual Compensation Potential: $69,888

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401(k), and PTO.
• Paid sick time: 1 hour of paid sick and safe time for every 30 hours worked.
• Paid vacation: 10 days of paid vacation time accrued bi‑weekly.
• Parental leave: 6 weeks of paid parental leave after completing one year of employment.
• Paid holidays: 10 paid holidays annually.
• Floating days: up to 3 floating days.
• Opportunities for growth – we invest in our team’s development.

Customer Focus

• Ensure timely response to resolve or escalated resident issues appropriately.
• Lead resident package management efforts.
• Prepare move‑in day documentation, Happy Co move‑in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move‑in experience for incoming residents.
• Perform move‑in day welcome appointments to greet and orient new residents to the community.
• Conduct post‑move‑in communication to residents to ensure customer satisfaction.
• Partner with Service Manager to monitor the Work Order Program and assist the Service Team with any work order communication issues with residents. Conduct post work‑order follow‑ups to ensure customer satisfaction.

Financial Management

• Process monthly invoices in adherence to the Procurement Policy.
• Proactively monitor expenses and adjust spending in accordance with monthly operating budgets.
• Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.

Sales Strategy

• Assist in the management of Funnel CRM queue management.
• Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.

Administrative Support

• Review maintenance make‑ready/move‑in/move‑out schedules to efficiently handle move‑outs and ensure timely preparation for upcoming move‑ins.
• Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
• Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.

Role Expectations

• Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
• Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
• Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
• Working knowledge of property management and prop‑tech systems.

Qualifications

• Candidate will have 2‑3 years sales experience in a retail, hospitality, or multi‑family environment, and Microsoft Office skills. Undergraduate degree is preferred.
• Three years related experience and/or training; or equivalent combination of education and experience.
• An equivalent combination of education and experience will also be considered.
• Experience working in a multifamily environment and/or property management operations.
• Knowledge of Funnel CRM preferred.
• Knowledge of Microsoft Office 365 required.
• Transferable apartment industry sales related experience preferred.

Windsor Property Management Company is an Equal Opportunity Employer.

Windsor Communities participates in the federal government’s E‑Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Notice of E‑Verify Participation and Right to Work.