Resident Manager – Community & Operations Leader

Tomlinson-; Caldwell (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off & Holidays

Health, Dental and Vision Insurance

Opportunities for Growth and Develop

Job summary

Tomlinson & Associates, Inc. is seeking a Resident Manager for an on-site role at Mallard Cove in Caldwell, ID. The position oversees resident relations, operations, and a safe, well-maintained living environment for the community.

The Resident Manager will handle rent collections, tenant applications, emergency responses, and coordination with staff to ensure compliance and high resident satisfaction. A background check is required, and the company emphasizes equal opportunity employment.

Qualifications

• Excellent organizational, communication, and multitasking skills.
• Experience in overcoming marketing challenges.
• Proficiency in Yardi, Word, Excel, and Outlook.
• Previous experience supervising office and maintenance teams.

Responsibilities

• Manage rent collections and handle delinquent accounts with a focus on customer service.
• Oversee Move In/Move Out procedures, enforce safety protocols, and attend community events.
• Respond to on-call emergencies, including maintenance issues and noise or lease violations. Coordinate with security or police as needed.
• Market the development to prospective residents and process rental applications in compliance with the property and other program requirements.
• Coordinate unit turnovers and ensure rent-ready units.
• Mediate tenant disputes and maintain positive resident relations.
• Supervise office and maintenance staff, ensuring smooth daily operations.
• Maintain the overall condition of the property and manage maintenance coordination.

Skills

Organizational skills

Communication skills

Multitasking

Tools

Yardi

Word

Excel

Outlook

Job description

Tomlinson & Associates, Inc. is seeking a Resident Manager for an on-site role at Mallard Cove in Caldwell, ID. The position oversees resident relations, operations, and a safe, well-maintained living environment for the community.

The Resident Manager will handle rent collections, tenant applications, emergency responses, and coordination with staff to ensure compliance and high resident satisfaction. A background check is required, and the company emphasizes equal opportunity employment.