Resident Manager

AMH; Seattle (WA); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision

Health savings account

401(k) matching

Employee stock plan

Tuition reimbursement

Paid holidays

Paid time off

Job summary

AMH in Seattle seeks a Resident Manager to oversee a portfolio of single-family homes, ensuring a superior resident experience, resolving service issues, and optimizing occupancy. You will manage the tenant lifecycle, renewals, and move-ins/outs with an emphasis on compliance and excellent service.

The role requires strong communication, negotiation skills, and real estate knowledge, with a focus on tenant relationships and adherence to state laws.

Qualifications

• Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management.
• Real Estate License and state permits required to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.
• Bachelor's degree preferred in related field.

Responsibilities

• Foster positive relationships with residents in your portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Strong tenant relationships

Negotiation skills

Excellent communication

Customer service

Education

High School Diploma / GED

Bachelor's degree in real estate / finance / business management

Tools

Microsoft Office

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma/GED required.
• Bachelor's degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Compensation

The anticipated pay range/scale for this position is $80,169.00 to $87,851.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus-eligible.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance.
• Flexible spending accounts and/or health savings accounts.
• Dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• The Company provides 9 paid holidays per year.
• Upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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