Resident Manager

S and O, Inc.; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

S and O, Inc. operates ADHS-licensed DDD group homes in Arizona. The company seeks a Direct Service Manager to lead and support direct service professionals in managing a group home for individuals with intellectual/developmental disabilities.

The role emphasizes ensuring compliance with state and federal regulations, maintaining quality services, and fostering a safe, engaging environment for clients and staff alike.

Qualifications

• Understanding of DDD Licensing Rules and Regulations.
• Experience in supervising DD population.
• Ability to write habilitation and behavior programs.
• Ability to train and support staff on time-keeping systems.
• Strong teamwork and collaboration skills.

Responsibilities

• Be flexible with availability to work and be on-call as needed.
• Oversee group home managers to ensure quality services and safety.
• Monitor delivery of services, ensure compliance with regulations, and manage program finances.

Skills

Licensing rules and regulations

Staff supervision

Program development (habilitation/beh)

Team leadership

Crisis de-escalation

Behavior management

Interpersonal communication

Advocacy for client rights

Education

Bachelor’s degree

Job description

Job Details

Job Location: Phoenix, AZ 85043

S and O, Inc. provides care services to individuals in the Division of Developmental Disabilities (DDD) group homes in Arizona. Our homes are ADHS‑licensed, DDD group homes are open 24 hours a day, 7 days a week, and 365 days a year. We pride ourselves on enhancing the lives of people with special needs and focus on creating a fun, safe environment for our clients to thrive. We are family‑owned and operated.

Our Direct Service Managers are enthusiastic, dynamic, and outgoing individuals who support our outcome‑oriented direct service professionals in managing a group home for individuals who have intellectual/developmental disabilities.

Responsibilities

• Be flexible with availability to work and be on‑call as needed.
• Oversee GHMs and the group homes they oversee, ensuring quality services, health and safety of the individuals we serve, and ongoing training and support for staff.
• Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served. This is a critical role in ensuring compliance with state and federal regulations, consistent practices in staffing, hiring and training, and successful management of program finances.

Knowledge, Skills and Abilities

• Understand DDD Licensing Rules and Regulations.
• Understand staffing schedules and ratios.
• Ability to write habilitation and behavior programs.
• Ability to work as a team and influence team members to work collaboratively toward a common goal.
• Ability to work with members who exhibit behavioral problems while maintaining a calm and positive demeanor.
• Knowledge of medications, uses, and their side effects, especially of psychotropic medications.
• Ability to protect client’s rights and advocate for the members.
• Skill in providing treatment that promotes the members’ dignity, individuality, self‑determination, independence, and positive choices.
• Knowledge of, and skill in demonstrating, cultural competency and diversity appreciation for members and fellow staff.
• Ability to recognize, prevent, and respond appropriately to behavioral situations.
• Knowledge, skills, and abilities in managing, de‑escalating, and preventing crisis situations and in trauma‑informed care.
• Train and support employees on how to use our time‑keeping system.

Qualifications

• Have reliable transportation and the ability to commute to the group homes located in Tucson. (Required)
• Fluently speak, type, accurately write, and 100% understand the English language. (Required)
• Hold, or be able to obtain, a Level 1 Fingerprint Clearance Card from AZ DPS. (Required)
• Hold, or be able to obtain, the following certifications: CPR/1st Aid, Article 9, and Prevention & Support. (Required)
• Have a minimum of 4 years’ experience working as a supervisor with the DD population. (Preferred)
• Bachelor’s degree. (Preferred)
• Be at least twenty‑one (21) years of age. (Required)
• Have and maintain a valid AZ driver license and be able to provide a 36‑month clean motor vehicle report. (Required)