Resident Manager

Windsor Communities; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading property management company is seeking a Resident Manager for Two Waterline Square, a luxury building in NYC. The ideal candidate will oversee all operations, manage union staff, ensure compliance with safety regulations, and maintain high service standards to promote resident satisfaction.

Qualifications

• 10 years of experience as Resident Manager or similar position.
• Previous supervisory experience in training, planning, and evaluating employee performance.

Responsibilities

• Oversee all operations and staff management of Two Waterline Square.
• Ensure safety procedures are followed and all qualifications are maintained.
• Manage budgets, maintenance schedules, and maintain building cleanliness.

Skills

Mechanical skills

Analytical Skills

Communication Skills

Problem Solving Skills

Relationship Building Skills

Organized

Diligent

Flexible

Positive Attitude

Honest

Accountable

Job description

Resident Manager | Waterline Square - New York, NY

Description

The Resident Manager will oversee all operations of Two Waterline Square. Two Waterline Square is a luxury tower located in NYC with condominium, market, affordable apartments and a retail tenant. The Resident Manager will be responsible for the oversight of a union staff, all work orders, equipment maintenance, the property budget, ordering supplies, directing vendors, enforcing policies, communicating with residents and working closely with onsite management team.

Responsibilites

• Manage all union staff, which includes ensuring all employees report to work on time, are dressed appropriately and perform their duties up to Waterline standards.
• Ensure that all staff follow safety and security procedures.
• When necessary, discipline staff with coordination of Management.
• Prepare and maintain staff schedule including scheduling vacations and days off, ensure all shifts are covered when sick calls occur.
• Schedule daily duties for all employees.
• See that the entire building is clean at all times including common and “back of house” areas.
• Manage any complaints from residents, notify management if necessary.
• Monitor/supervise all repairs; in apartments, common areas and “back of house”.
• Respond promptly to all emergencies.
• Prepare a preventative maintenance program on all building and apartment equipment and ensure programs are followed, keep logs and check lists.
• Maintain written job descriptions for all employees.
• Maintain well organized files on all matters relating to operation of the property; e.g. payroll records, preventive maintenance reports, roof-to-basement inspection reports, work orders, employee actions/communications, etc.
• Use all Windsor IT tools that Resident Managers are required to use; e.g. Happy Co.
• Ensure that emergency procedures are in place.
• Provide ongoing training and retraining of all building staff.
• Delegate and supervise work of the building staff.
• Track supplies and order as needed.
• Track all 3rd party work performed in or around the building.
• Enforce all building rules and policies with regards to residents and staff and work with Management to update and revise as necessary.
• Meet with and update General Manager on a daily basis.
• Work with management to prepare the annual budgets.
• To the best of your ability ensure that expenditures are below annual budgets.
• Meet with residents and unit owners when they have concerns.
• Perform move out inspection and timely submit move out report.
• Responsible for achieving the highest possible service standards for residents on a daily basis to ensure consistency, quality, and promote resident confidence and loyalty.
• Responsible for the overall cleanliness of the building at the highest possible level.
• Ensures that all permits, licenses, fees, and/or regulations are up to date and any from governmental agency of jurisdiction are in compliance with the federal, state and local requirements.
• Stay informed with government regulations, trends, and industry standards.
• Create new and keep up to date current SOPs.
• Carry out project management, process improvement, change management when needed.
• Develop task lists, create and update forms, keep systems and workflows up to date.
• Review and approve building invoices associated to repairs, maintenance, supplies and other such related invoices.
• Create and maintain an excellent work environment, centered upon teamwork and respect.
  
  

Key Skills And Attributes

• Mechanical skills
• Analytical Skills
• Organized and Diligent
• Communication Skills (Oral and Written)
• Relationship Building Skills
• Forward-Thinking
• Perceptive
• Honest
• Accountable
• Problem Solving Skills
• Positive Attitude
• Flexible
  
  

Qualifications

• 10 years of experience as Resident Manager or similar position.
• Previous supervisory experience:
• Training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
  

Certificates, Licenses, Registrations Required

• FDNY Supervisory of Building Alarm Systems S95.
• Supervisory of Fuel Oil Storage & Piping P98.
• FDNY Sprinkler and Standpipe License’s S12 & S13.
• Proper refrigeration certifications.
• OSHA certified.
  
  

E-Verify

Windsor Property Management Company is an Equal Opportunity Employer.