Resident Maintenance Manager

AMH Internet Solutions, Inc.; Mason (OH); On-site; USD 812 - 100,182; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Paid holidays and PTO accrual

Job summary

AMH Internet Solutions, Inc. is seeking a Resident Maintenance Manager in Mason, OH to lead a district maintenance team and oversee occupied maintenance operations. You will manage staffing, scheduling, vendor coordination, and quality control to meet service levels and cost targets.

The role emphasizes data-driven decisions, routine reporting, and adherence to safety standards. A strong background in property maintenance and leadership is required, with long-term growth opportunities in a

Qualifications

• High school diploma or GED required; bachelor’s degree or technical cert preferred.
• Experience leading multi-unit operations; strong cost control and KPI mindset.
• Proficiency with Microsoft Office and data reporting; familiarity with P&L concepts.

Responsibilities

• Lead and support a district maintenance team, including hiring, onboarding, training, and ongoing coaching.
• Oversee daily occupied maintenance operations, including issue intake, work assignment, vendor coordination, and timely completion.
• Monitor operational KPIs, resource usage, and asset financials to support efficient and cost-core performance.
• Ensure company systems, procedures, and maintenance standards are followed consistently.
• Communicate goals, expectations, and metrics to guide team performance and service quality.

Skills

Strong leadership

Communication

Problem-solving

Data & reporting

MS Office proficiency

Education

High school diploma or GED

Bachelor’s degree or technical certification

Tools

Microsoft Office (Word, Excel, Outlook)

OSHA safety standards

Hand & power tools experience

Job description

## Resident Maintenance ManagerApplylocations: Mason, OHtime type: Full timeposted on: Posted Todayjob requisition id: JR101993Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.The **Resident Maintenance Manager** (RMM) is responsible for all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians and Resident Maintenance. The RMM leads the end-to-end occupied maintenance process—from maintenance request intake and assessment through assignment, vendor scheduling, and resolution— to ensure timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets, to ensure maintenance work meets company standards for cost, efficiency, quality and timeliness.**Responsibilities:*** Lead and support a district maintenance team, including hiring, onboarding, training, and ongoing coaching.* Oversee daily occupied maintenance operations, including issue intake, work assignment, vendor coordination, and timely completion.* Monitor operational KPIs, resource usage, and asset financials to support efficient and cost‐effective performance.* Ensure company systems, procedures, and maintenance standards are followed consistently.* Communicate goals, expectations, and metrics to guide team performance and service quality.* Support quality control efforts through work reviews, training, and adherence to maintenance standards.* Assist with escalations and help resolve maintenance issues promptly.* Collaborate with vendor partners and internal teams to support compliance, scheduling, and operational needs.* Lead routine meetings to address seasonal trends and business needs.* Conduct field‐based training, ride‐alongs, inventory checks, and storage room inspections.**Requirements:*** High school diploma or GED required.* Bachelor’s degree or technical certification is preferred.* Minimum five (5) years of progressive operations or multi-unit leadership experience required with hands‐on experience with basic hand tools and power tools.* Scheduling, dispatching, or resource allocation experience strongly preferred* Valid driver’s license required.* Strong understanding of property maintenance or property management.* Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment.* Comfortable working with data, reports, and basic financial information such as P&L statements.* Proficiency in Microsoft Office (Word, Excel, Outlook) required.* Working knowledge of OSHA safety standards preferred.* Strong leadership, communication, and problem‐solving skills.* Lift/carry: 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head.CompensationThe anticipated pay range/scale for this position is $80,155.00 to $100,182.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is eligible to receive quarterly bonus payments.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.**CA Privacy Notice:**To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.