Resident Maintenance Manager - Occupied Operations

4rahlp1 American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 80,155 - 100,182; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Tuition reimbursement program

Paid time off

Job summary

4rahlp1 American Homes 4 Rent, L.P. is seeking a Resident Maintenance Manager to oversee all occupied maintenance operations in Phoenix, Arizona. The ideal candidate will lead a team, manage resources, and ensure timely resolution of maintenance requests, all while adhering to budget constraints.

This role requires strong leadership skills, operational knowledge, and a commitment to service quality. Key responsibilities include managing a maintenance team, ensuring KPIs are met, and collaborating with cross-functional teams to optimize performance.

Qualifications

• 5+ years of progressive operations or multi-unit leadership experience.
• Experience in a field-based or property management environment preferred.
• Keen understanding of operations and/or property management.

Responsibilities

• Manage a team responsible for occupied maintenance operations and logistics.
• Oversee cost-effective management of resources and financials.
• Resolve issues and escalations ensuring timely work orders.

Skills

Field management experience

Team leadership

Operations management

Customer service skills

Knowledge of maintenance operations

Education

High school diploma/GED

Bachelor’s degree or technical training certification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Resident Maintenance Manager (RMM)

Responsible for all occupied maintenance operations and related expense management within a district. Directly supervises Field Maintenance Technicians and Resident Maintenance staff, leading the end-to-end occupied maintenance process from request intake to resolution to ensure timely, efficient, high-quality service.

Responsibilities

• Manage a team responsible for occupied maintenance operations and logistics.
• Accountable for hiring, onboarding, and training team members.
• Monitor performance and conduct coaching using departmental reporting.
• Oversee cost-effective management of resources, KPIs and financials of each asset.
• Maintain oversight of occupied maintenance expenses and ensure alignment with the District Budget.
• Assist in purchase order preparation and approval for turn costs.
• Provide oversight of a quality control program evaluating team performance, ongoing training, and adherence to Company Standards.
• Resolve issues and escalations, ensuring work orders are completed in a timely manner per KPIs.
• Partner with Regional Vendor Specialist and District Maintenance Managers to identify vendor needs, support vendor utilization and compliance.
• Review bids, analyze scopes of work, identify cost savings opportunities.
• Lead meetings around seasonal and operational trends to proactively address business needs.
• Collaborate with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Conduct periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms.
• Support semi-annual cycle counts of storage inventory.

Qualifications

• High school diploma/GED required; Bachelor’s degree or technical training certification preferred.
• Minimum five (5) years of progressive operations or multi-unit leadership experience.
• Experience in a field-based or property management environment preferred.
• Experience leading teams required.
• Scheduling, dispatching, or resource allocation experience strongly preferred.
• Valid driver’s license and satisfactory driving record required.
• Keen understanding of operations and/or property management, ability to assess strengths and weaknesses, recognize cost savings opportunities, and implement process improvements.
• Working knowledge of residential maintenance operations, general familiarity with maintenance tools and equipment.
• Technically savvy; able to leverage systems and tools effectively.
• Strong understanding of data, analytics, and reporting to identify trends and support decision-making.
• Working knowledge of financial statements, including P&L reports, and understanding budget impacts and cost drivers.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Solid planning, organizing, negotiating, and leadership/supervisory skills.
• Strong staffing, development, and appraisal skills.
• Entrepreneurial spirit and willingness to take prudent risks.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• Ability to interact effectively at all levels and break down barriers across departments and diverse cultures.
• Ability to be an effective member of and lead project teams.
• Must be able to operate a motor vehicle.
• Must be able to lift/carry 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head.

Compensation & Benefits

• Salary range: $80,155.00 to $100,182.00 annually.
• Eligible for quarterly bonus payments.
• Medical, dental, and vision insurance.
• Flexible spending accounts / health savings account.
• Dependent savings account.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• 9 paid holidays per year.
• PTO accrual rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

EEO Statement

American Homes 4 Rent provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. AMH participates in the E-Verify program.