Resident Experience Specialist (part-time) - BTR

BH Management Services, LLC; United States; Hybrid; USD 28,000 - 46,000; Part time

Job summary

BH Management, LLC is seeking a Part Time Resident Experience Specialist for Build to Rent. The role involves leasing activities, resolving resident issues, and delivering prompt, professional service across multiple sites as a hybrid/traveling position.

Responsibilities include supporting marketing campaigns, handling housing materials, and assisting with lease agreements and related paperwork under the community manager guidance. Travel flexibility is required to manage 3–6 communities.

Qualifications

• High School Diploma or GED required.
• Ability to travel at least 60%.
• Strong written and verbal communication skills.
• Proficient with standard office software and equipment.
• Solid understanding of Fair Housing guidelines and leasing documents.
• State leasing license required or ability to obtain within required timeframe.

Responsibilities

• Provide excellent customer service to prospective tenants, current residents, and staff by leveraging knowledge of the communities.
• Oversee daily marketing, administrative, and financial operations under the community manager for Build to Rent properties.
• Maintain knowledge of construction projects, rehab upgrades, amenities, and services for the communities.
• Inspect pre-leased homes and coordinate changes for move-ins/move-outs.
• Communicate needs to residents and follow up on service requests as needed.
• Perform general office duties including phones, emails, and mail management.
• Assist with leasing tasks, showings, lease preparation, and paperwork processing for approvals.
• Other duties as assigned.

Skills

Travel readiness

Communication skills

Customer service

Office software

Fair Housing knowledge

State leasing license

Education

High School Diploma/GED

Tools

Office equipment

Job description

Who We Are

BH Management, LLC is a people‑first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in‑house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑ getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary

The Part Time Resident Experience Specialist of Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The resident experience specialist – BTR is a Hybrid/Traveling remote position but will be working at multiple sites and running between three and six communities simultaneously.

Essential Job Functions

• Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in‑depth knowledge of the community/communities and its functions.
• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.
• Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.
• Inspects all pre‑leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.
• Communicate with residents regarding needs and periodically follow up on completed service requests.
• General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.
• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.
• Other duties as assigned.

Minimum Qualifications/Skills

• High School Diploma/GED
• Ability to travel a minimum of 60%
• Strong written and verbal communication skills
• Intermediate computer knowledge/office equipment skills
• Previous experience in a customer‑facing/customer service role
• Strong understanding of Fair Housing guidelines, Policy/Procedures, and leasing documents
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law

Work Schedule

9am-6pm, Monday-Friday, including weekends or as needed to meet business needs. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may required.

Physical Requirements/Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs. Operations of a motor vehicle onsite, if applicable. Exposure to all weather conditions. Lifting at least 20 pounds.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.

Thanks for considering BH as the next step in your career journey!

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