Resident Experience Specialist (Floating)

Shea Properties LLC; Aliso Viejo (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO

paid holidays

medical

dental

vision

401K

disability

life insurance

discounted apartment

monthly auto allowance

cell phone allowance

Job summary

Shea Properties LLC is seeking a Floating Customer Service Representative to support residents at an on-site apartment community. You will handle phone inquiries, coordinate service orders, assist with events, and collaborate with management to ensure resident satisfaction.

The position emphasizes hospitality, timely communication, and professional interaction with residents, vendors, and staff. It includes weekend shifts and requires on-site presence in California assets managed by Shea

Qualifications

• Customer service experience required in property management, hospitality, retail, or real estate.
• Familiar with Microsoft Office products (Word/Excel/Outlook); Yardi preferred.
• High School Diploma or equivalent.
• Effective written and oral communication.

Responsibilities

• Answers telephone calls and responds to resident inquiries with courteous service.
• Completes maintenance work orders and follows through to completion.
• Coordinates requests for services such as mail pickup, plant watering and pet care.
• Keeps directory of local services updated and provides information to residents.
• Manages resident event planning and coordinates with marketing for flyers and outreach.
• Operates property software (Yardi, Yieldstar, AVID) and inputs data accurately.

Skills

Customer service

Written & verbal communication

Time management

Integrity / confidentiality

Education

High School Diploma or equivalent

Tools

Yardi

Yieldstar

AVID

Microsoft Office

Job description

Shea Properties LLC is seeking a Floating Customer Service Representative to support residents at an on-site apartment community. You will handle phone inquiries, coordinate service orders, assist with events, and collaborate with management to ensure resident satisfaction.

The position emphasizes hospitality, timely communication, and professional interaction with residents, vendors, and staff. It includes weekend shifts and requires on-site presence in California assets managed by Shea