Floating Resident Services Coordinator

Shea Properties LLC; San Jose (CA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

PTO

Holidays

Medical

Dental

Vision

401K

Disability

Life insurance

Discounted apartment

Auto allowance

Cell phone allowance

Job summary

Shea Properties is seeking a Floating Customer Service Representative to support on-site residents at apartment communities in California. The role involves answering calls, processing work orders, coordinating services, and maintaining resident relations.

The position requires weekend availability and travel between properties as needed. The role emphasizes customer service, teamwork, and alignment with Shea’s core values.

Qualifications

• Customer service experience required in property management, hospitality, retail, or real estate.
• Effective written and oral communication.
• Time management and organization skills.
• Familiar with Microsoft Office products (Word/Excel/Outlook), Yardi preferred.
• High School Diploma or equivalent.

Responsibilities

• Answers telephone calls and responds to resident inquiries with courteous service.
• Completes maintenance work orders and follows through to ensure completion.
• Coordinates requests for services such as mail pickup, plant watering, and pet care.
• Updates directory of local services to assist residents.
• Maintains and inputs data in designated software systems.

Skills

Customer service

Time management

Communication

Confidentiality

Professionalism

Education

High School Diploma

Tools

Yardi

Yieldstar

AVID

Microsoft Office

Job description

Shea Properties is seeking a Floating Customer Service Representative to support on-site residents at apartment communities in California. The role involves answering calls, processing work orders, coordinating services, and maintaining resident relations.

The position requires weekend availability and travel between properties as needed. The role emphasizes customer service, teamwork, and alignment with Shea’s core values.