Resident Experience Manager - Summit & Jacob Heights

American Campus Communities; Mankato (MN); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

HSA with Employer Matching

Disability insurance

Preferred Membership Pricing at Local/

National Companies

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Job summary

American Campus Communities is seeking a Resident Experience Manager for The Summit & Jacob Heights in Mankato, MN. You will lead the property team, oversee leasing, marketing, and administrative operations, and ensure an exceptional resident experience from first contact to lease renewal.

The role requires recruiting, hiring, and developing staff, managing budgets with the Service Manager, and maintaining strong university partner relations. This is the senior-most property leadership position.

Qualifications

• 2+ years of leadership experience in student or multi-family housing or similar industry.
• Bachelor's degree in business or relevant field preferred.
• Strong leasing and marketing, customer service, budgeting, supervision, and administration skills.
• Excellent communication and collaboration abilities.
• Demonstrated leadership and team development skills.

Responsibilities

• Supervise office team and property staff to deliver exceptional resident experience from prospect to lease renewal.
• Recruit, hire, train, and develop direct reports to meet leasing and marketing goals.
• Conduct performance evaluations and provide feedback to team members.
• Collaborate with Human Resources on compensation adjustments.
• Ensure leasing, marketing, and administrative efforts meet company standards and serve as lease executor when needed.
• Lead marketing initiatives and oversee website accuracy and visual standards.
• Collect resident feedback, develop action plans, and implement improvements.
• Manage administrative needs including scheduling, payroll, deposits, invoices, and contracts.
• Coordinate with Service Manager on budget performance and property maintenance.

Skills

Leasing & Marketing

Customer Service

Budgeting

Supervision

Leadership

Communication

Customer service

Education

Bachelor's degree (business or relevant)

Job description

Resident Experience Manager - Summit & Jacob Heights

Department: Property Admin

Employment Type: Full Time

Location: The Summit & Jacob Heights - Mankato, MN

Reporting To: Property Manager

Compensation: $63,000 / year

Description

The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property.

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience - from prospective resident to lease renewal - by overseeing all leasing, marketing, and administrative operations for property.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
• Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
• Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
• Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
• Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
• Work closely with Service Manager to own property financials, including purchasing and performance to budget.
• Ensure consistent and ongoing communication with University partners.
• Represent ACC as property leader at resident functions and marketing events.
• Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
• Effectively resolve resident conflicts and disputes.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Ideal Candidate

The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.

Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not have led all aspects of a property, they should be ready to grow into full site-level leadership responsibilities.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience:

• 2 years' of leadership experience in student or multi-family housing, or similar industry
• Bachelor's degree in business or relevant field preferred
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• Strong communication and collaboration skills
• Demonstrated leadership skills

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Offi>
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability li>
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program