Property Manager - Graduate Junction

American Campus Communities; Cambridge (MA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

401(k) with Employer Matching

Health Insurance

Preferred Membership Pricing at Local & National Companies

Job summary

American Campus Communities is looking for a Property Manager in Cambridge, MA. This role is pivotal in enhancing resident experiences within student housing, focusing on leasing, marketing, and facilities operations.

The ideal candidate will lead in recruiting and mentoring a team, ensuring effective operations and collaboration with university partners. The position offers a competitive salary of $90,000 per year along with various benefits and perks aimed at fostering a supportive work environment.

Qualifications

• 3 years of leadership experience in student or multi-family housing or related industry.
• Strong communication and collaboration skills.
• Experience in team leadership and operations.

Responsibilities

• Enhance resident experience through marketing and facilities operations.
• Recruit, train, and mentor team members.
• Collaborate with university partners and internal support teams.

Skills

Leasing and marketing

Customer service

Facility management

Budgeting

Supervision

Strong communication

Demonstrated leadership skills

Education

Bachelor’s degree in business or relevant field

Job description

Location: Graduate Junction - Cambridge, MA

Compensation: $90,000 / year

Department: Property Admin

Description

The Property Manager plays a pivotal role in enhancing the resident experience across ACC student housing. In this role you’ll develop and execute strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

Job Responsibilities

• Drive a continuously improving resident experience by providing direction to leasing, marketing, and facilities operations.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace.
• Conduct performance evaluations and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property has well‑executed leasing, marketing and facilities operations strategies in place with timely and measurable action plans.
• Set goals with direct reports, conduct performance evaluations and development plans.
• Collaborate with Regional Director on succession planning and cross‑train for operational flexibility.
• Oversee Service Manager to ensure property meets maintenance and curb‑appeal standards, efficient work‑order completion and preventive maintenance expectations.
• Advocate for capital improvements to maximize asset value.
• Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration and logistics; serve as lease executor and oversee collections and evictions.
• Attend resident events as needed and resolve escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs.
• Lead communication at property to align with operational goals.
• Implement policies to increase safe work environment for all employees.
• Inform and support university partners; attend events and handle escalated concerns.
• Partner closely with support teams – HR, Facilities, and Retail support – to address concerns and clear roadblocks for teams.
• Maintain key‑control oversight, including key‑box access.
• Perform other duties as assigned by manager.

Supervisory Responsibilities

• Interview, hire, train employees; plan, assign and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Coach, train and develop a team while managing workflow and prioritization of projects, ensuring on‑time execution and completion.

Work Environment

Living on‑site is a condition of employment (required without exceptions) for this role. Must be available to respond to emergencies as they arise, including after normal business hours. This position is subject to on‑call rotation.

Ideal Candidate

The ideal candidate is an experienced leader in student or multi‑family housing, or a related environment, who can support property operations, team leadership, and resident engagement. They should have strong communication and collaboration skills, with experience in team leadership and operations. While not all candidates will have experience across every function, they should be ready to grow into full property‑level responsibility.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
• The core of American Campus culture involves everyone being fully invested in everything that we do, down to picking up the smallest piece of trash in the office and around our communities.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities may be photographed and/or recorded. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience:
  • 3 years of leadership experience in student or multi‑family housing, or similar industry.
  • Bachelor’s degree in business or relevant field preferred.
• Skills:
  • Leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
  • Strong communication and collaboration skills.
  • Demonstrated leadership skills.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program

American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state, or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the LA County Fair Chance Ordinance, we will consider all qualified applicants, including those with arrest and conviction records, for employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.