Resident Experience Manager - Senior Living

Distinctive Living; Naples (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

Distinctive Living in Naples, FL is seeking a Director of Resident Experience (Full-Time) to oversee all resident activities at Fairways at Naples. You will coordinate internal and external events, craft the monthly activity calendar, and ensure activities align with resident preferences while communicating with the management company.

The role requires 3+ years in assisted living or memory care, strong leadership and communication skills, and a valid driver’s license.

Qualifications

• Minimum high school diploma required; advanced degree preferred in related fields.
• 3+ years of management or supervisory experience in assisted living or memory care preferred.
• Excellent verbal and written communication skills.
• Valid driver’s license with clean driving record.

Responsibilities

• Assess resident interest and activity needs at move-in and follow up with residents to tailor programs.
• Coordinate daily resident activities within budget; develop monthly activity calendars and arrange entertainment.
• Organize quarterly events that can support marketing efforts; collaborate with Community Relations Director and staff.
• Provide and staff transportation for activities and medical visits; schedule outings on the monthly calendar and coordinate with the assisted living community.
• Ensure safety and compliance; assist with investigations and worker communications in case of injuries.
• Foster teamwork, initiative, and a positive impact on residents and coworkers.
• Perform other duties as assigned.

Skills

Leadership

Verbal & written communication

Driving

Budget adherence

Education

High School Diploma or equivalent

Associate or Bachelor's degree in Social Service/Business or related

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome to Distinctive Living, we're seeking a Director of Resident Experience (Full-Time) for our Fairways at Naples community!

Here at Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Director of Resident Experience is responsible for all resident activities of a given managed community including coordinating all internal and external resident activities, creating the monthly activity calendar, arranging outside entertainment, assessing resident preferences, and guiding program to meet their needs and communicating with the management company on all appropriate matters.

Benefits when choosing a career with Distinctive:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities:

1. Assess resident interest and activity needs at time of move-in and ongoing by completing the Resident Interest Worksheet and meeting with all new residents within 7 days of move-in to determine what level of activities residents request to be a part of. Orients all residents to activity program and how to access activities.
2. Coordinates and carries out resident activities on a daily basis within budgeted limitations. Develops a calendar of events before the beginning of the month to stimulate residents in the areas of intellectual, physical, spiritual, and social needs. Promotes all activities within building in order to improve resident participation. Follows schedule as written with minimal change and cancellation. Arranges entertainment within budgetary allotments to come into the building for residents' enjoyment. Complies with spending budget on activity supplies and entertainment.
3. On a quarterly basis, holds an event that may be used for marketing efforts. These resident events will also serve as marketing events as they involve the entertainment of our residents. Works with the Community Relations Director and other management staff to organize these events which include planning, advertising, set-up and clean-up.
4. Provides and staffs transportation for resident activities and other needs. Resident outings will be scheduled on the monthly calendar and will include site-seeing trips, destination locations, and medical trips. Coordinates any activity outings and any medical visit transportation with the assisted living community.
5. Ensures they and any employees reporting to them work in a safe manner and that unsafe actions are managed. Compliant with Safety Committee Standard. Should workplace injuries occur, the Department Heads and Directors are to assist the Executive Director when required with the investigation, return to work, and management of the injured worker communications with care provider and the management company.
6. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors.
7. Performs other duties as assigned or needed.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Associate or Bachelor's degree strongly preferred in Social Service, Business, or a field related to this position.
• Prior management/supervisory experience.
• Minimum of three years' experience in assisted living or memory care preferred.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Valid driver's license and clear driving record.