Resident Experience & Leasing Specialist

The Dinerstein Companies; Berkeley (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Life insurance

HSA/FSA

Job summary

The Dinerstein Companies is seeking a proactive Community Assistant to manage leasing inquiries, conduct tours, and guide prospects through the application process at our Berkeley property. You will maintain organized lease files, track traffic and leases, and support on-site operations with a customer‑driven approach.

You’ll join a team focused on hospitality, teamwork, and resident satisfaction, handling resident requests, events, and after-hours calls while upholding company policies and

Qualifications

• Previous experience in customer service or a related field is a plus, but your passion and people skills are what truly shine.
• A commitment to staying informed about the property.
• Detail-oriented mindset and the ability to manage multiple tasks efficiently.
• A friendly demeanor that establishes you as a trusted advisor for prospective and current residents.

Responsibilities

• Manage all leasing inquiries, conduct tours, follow up with prospects, and assist with the application process.
• Ensure digital and/or physical lease files are accurate, complete, and organized.
• Report traffic, application, and lease number variances to the team.
• Maintain daily task lists and follow-ups with proper documentation.
• Foster a high-energy, professional demeanor on site.
• Foster positive resident relationships and contribute to property operations, including resident services, handling requests and planning events.

Job description

The Dinerstein Companies is seeking a proactive Community Assistant to manage leasing inquiries, conduct tours, and guide prospects through the application process at our Berkeley property. You will maintain organized lease files, track traffic and leases, and support on-site operations with a customer‑driven approach.

You’ll join a team focused on hospitality, teamwork, and resident satisfaction, handling resident requests, events, and after-hours calls while upholding company policies and