Resident Experience Coordinator

Arvinpa; Santa Rosa (CA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Positive, team-oriented culture

Flexible scheduling

Opportunities for growth and advancement

Job summary

Arvinpa is seeking a Resident Experience Coordinator with a California Certified Nursing Assistant (CNA) certification in Santa Rosa, CA. This full-time role focuses on enhancing the admission experience and improving resident satisfaction through various supportive actions.

The ideal candidate will assist residents with daily activities, communicate with families, and work closely with nursing staff to ensure quality care. Join a team dedicated to compassionate service and make a meaningful impact in the lives of seniors.

Qualifications

• Active California Certified Nursing Assistant (CNA) certification required.
• Passion for serving seniors and enhancing the resident experience.
• Reliable, organized, and team-oriented.

Responsibilities

• Assist residents with activities of daily living while maintaining dignity.
• Make follow-up calls to responsible parties after admission.
• Identify resident needs and trends to improve satisfaction.

Skills

Strong communication skills

Customer service skills

Team orientation

Ability to work in a fast-paced environment

Education

California Certified Nursing Assistant (CNA) certification

Job description

## Resident Experience CoordinatorApplylocations: Santa Rosa Post Acutetime type: Full timeposted on: Posted Todayjob requisition id: JR171472**Resident Experience Coordinator with CNA certification – Full-Time** **Santa Rosa Post Acute** **Santa Rosa, CA** **$25.00 per hour**Are you a compassionateCNA looking to make a meaningful impact in the lives of seniors? Santa Rosa Post Acute is seeking a dedicated and resident-focused **Resident Experience Coordinator with** Certified Nursing Assistant (CNA) certification required, to join our team. We are committed to providing exceptional care while fostering a supportive and collaborative work environment for our staff.### Why Join Santa Rosa Post Acute? Supportive and experienced nursing leadership Positive, team-oriented culture Flexible scheduling Opportunities for growth and advancement Meaningful work that makes a difference every day### Schedule* Full-Time* 11:00 AM – 7:30 PM* Schedule/rotation to be determined### Position ResponsibilitiesIn addition to providing excellent resident care, this role will focus on enhancing the admission experience and improving resident satisfaction through:* Assisting residents with activities of daily living while maintaining dignity and respect* Passing meal trays and assisting residents during meal service* Participating in change-of-shift rounds to help reduce fall risk and improve resident safety* Conducting visits with all new admissions on Days 1, 2, and 3 following admission* Making follow-up calls to responsible parties (RPs) on Days 1, 3, and 7 after admission* Completing Angel Rounds documentation for assigned residents* Identifying resident needs, concerns, and opportunities for improvement* Communicating findings daily to Administration, Admissions, DON, DSD, and other department leaders as appropriate* Presenting resident concerns, trends, and outcomes during monthly QAPI meetings* Collaborating with licensed nurses and the interdisciplinary team to promote quality care and positive resident outcomes* Maintaining accurate and timely documentation### Qualifications* Active California Certified Nursing Assistant (CNA) certification required* Passion for serving seniors and enhancing the resident experience* Strong communication and customer service skills* Reliable, organized, and team-oriented* Ability to work effectively in a fast-paced healthcare environment### Join Our TeamIf you are passionate about improving the lives of residents and creating positive experiences for new admissions and their families, we encourage you to apply today.Santa Rosa Post Acute is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.### Elevated Care Starts With YouPACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.### Equal Opportunity WorkplaceWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.