Resident Experience Coordinator

Santa Rosa Post Acute in; Santa Rosa (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Santa Rosa Post Acute in Santa Rosa, CA is seeking a Resident Experience Coordinator with CNA certification to join our compassionate team. This full-time role focuses on improving the admission experience and resident satisfaction while delivering high-quality care.

This position offers meaningful work every day and opportunities for growth within a supportive environment. You will collaborate with licensed nurses and the interdisciplinary team, assist residents with activities of daily living,

Qualifications

• Active California Certified Nursing Assistant (CNA) certification required
• Passion for serving seniors and enhancing the resident experience
• Strong communication and customer service skills
• Reliable, organized, and team-oriented
• Ability to work effectively in a fast-paced healthcare environment

Responsibilities

• Enhance admission experience and improve resident satisfaction.
• Assist residents with activities of daily living while maintaining dignity and respect.
• Passing meal trays and assisting residents during meal service.
• Participating in change-of-shift rounds to help reduce fall risk and improve resident safety.
• Conducting visits with all new admissions on Days 1, 2, and 3 following admission.
• Making follow-up calls to responsible parties on Days 1, 3, and 7 after admission.
• Completing Angel Rounds documentation for assigned residents.
• Identifying resident needs, concerns, and opportunities for improvement.
• Communicating findings daily to Administration, Admissions, DON, DSD, and other department leaders as appropriate.
• Presenting resident concerns, trends, and outcomes during monthly QAPI meetings.
• Collaborating with licensed nurses and the interdisciplinary team to promote quality care and positive resident outcomes.
• Maintaining accurate and timely documentation.

Skills

Compassionate care

Strong communication

Customer service

Team collaboration

Education

Certified Nursing Assistant (CNA)

Job description

Resident Experience Coordinator (Healthcare)

Resident Experience Coordinator (Healthcare)
Resident Experience Coordinator with CNA certification - Full-Time
Santa Rosa Post Acute
Santa Rosa, CA
$25.00 per hour

Are you a compassionateCNA looking to make a meaningful impact in the lives of seniors? Santa Rosa Post Acute is seeking a dedicated and resident-focused Resident Experience Coordinator with Certified Nursing Assistant (CNA) certification required, to join our team. We are committed to providing exceptional care while fostering a supportive and collaborative work environment for our staff.

Why Join Santa Rosa Post Acute?

• Supportive and experienced nursing leadership
• Positive, team-oriented culture
• Flexible scheduling
• Opportunities for growth and advancement
• Meaningful work that makes a difference every day

Schedule

• Full-Time
• 11:00 AM - 7:30 PM
• Schedule/rotation to be determined

Position Responsibilities

In addition to providing excellent resident care, this role will focus on enhancing the admission experience and improving resident satisfaction through:

• Assisting residents with activities of daily living while maintaining dignity and respect
• Passing meal trays and assisting residents during meal service
• Participating in change-of-shift rounds to help reduce fall risk and improve resident safety
• Conducting visits with all new admissions on Days 1, 2, and 3 following admission
• Making follow-up calls to responsible parties (RPs) on Days 1, 3, and 7 after admission
• Completing Angel Rounds documentation for assigned residents
• Identifying resident needs, concerns, and opportunities for improvement
• Communicating findings daily to Administration, Admissions, DON, DSD, and other department leaders as appropriate
• Presenting resident concerns, trends, and outcomes during monthly QAPI meetings
• Collaborating with licensed nurses and the interdisciplinary team to promote quality care and positive resident outcomes
• Maintaining accurate and timely documentation

Qualifications

• Active California Certified Nursing Assistant (CNA) certification required
• Passion for serving seniors and enhancing the resident experience
• Strong communication and customer service skills
• Reliable, organized, and team-oriented
• Ability to work effectively in a fast-paced healthcare environment

Join Our Team

If you are passionate about improving the lives of residents and creating positive experiences for new admissions and their families, we encourage you to apply today.

Santa Rosa Post Acute is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.