Resident Experience Concierge & Front Desk Pro

The Huntington at Nashua; Nashua (NH); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Meal discounts

Education scholarship

Employee recognition

Employee assistance

Health benefits

Full benefits package

Earned time

Holiday pay premium

Job summary

The Huntington at Nashua is seeking a warm, professional receptionist/concierge to greet residents, guests, and staff with a high level of hospitality. You will provide information, coordinate guest services, and support a welcoming community atmosphere.

Responsibilities include managing calls and visits, assisting with programs, events, and dining information, and ensuring smooth front desk operations with accuracy and discretion.

Qualifications

• Exceptional hospitality and customer service experience.
• Experience operating multi-line telephone systems.
• Strong computer skills including email, MS Office, databases, and document creation with attention to detail.

Responsibilities

• Faces of the community and primary contact for residents, families, visitors, vendors, and prospective residents.
• Provides concierge-level service by assisting residents with information, requests, directions, and community resources.
• Builds positive relationships with residents and families while promoting an exceptional resident experience.
• Responds promptly and courteously to resident concerns, requests, and inquiries, following up to ensure resolution.
• Welcomes and assists visitors, vendors, inspectors, emergency personnel, and public officials.
• Maintains awareness of residents and staff presence to assist with requests and communication needs.
• Coordinates and maintains guest suite reservations, including collection of fees and keys.
• Assists residents with community programs, activities, dining information, and events.

Skills

Hospitality

Customer Service

Telephone systems

Attention to detail

Privacy & confidentiality

Organizational skills

Job description

The Huntington at Nashua is seeking a warm, professional receptionist/concierge to greet residents, guests, and staff with a high level of hospitality. You will provide information, coordinate guest services, and support a welcoming community atmosphere.

Responsibilities include managing calls and visits, assisting with programs, events, and dining information, and ensuring smooth front desk operations with accuracy and discretion.