Resident Experience Architect

Peaks Healthcare; Deming (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Peaks Healthcare is seeking a Hospitality Hero who ensures residents feel seen, heard and cared for during their stay. You will be the community’s ambassador of hospitality, building relationships, resolving concerns, and communicating with families to create memorable experiences.

You will manage CareCash and culture initiatives, support Peaks brand programs, and collaborate with referral partners to deliver a welcoming, responsive experience.

Qualifications

• Excellent communication and relationship-building skills.
• Compassionate, service-oriented mindset.
• Strong follow-through and problem-solving abilities.
• Healthcare, hospitality, senior living, or customer service experience preferred.

Responsibilities

• Enhance resident experience through daily rounding, meaningful connections, and personalised moments.
• Maintain proactive family communication with weekly updates and responsive support.
• Support online reputation by encouraging positive reviews and sharing good experiences.
• Coordinate CareCash and hospitality initiatives and support brand programs.
• Build referral relationships with case managers and partners to ensure welcoming experiences.

Skills

Excellent communication

Relationship-building

Problem-solving

Customer service

Job description

Peaks Healthcare is seeking a Hospitality Hero who ensures residents feel seen, heard and cared for during their stay. You will be the community’s ambassador of hospitality, building relationships, resolving concerns, and communicating with families to create memorable experiences.

You will manage CareCash and culture initiatives, support Peaks brand programs, and collaborate with referral partners to deliver a welcoming, responsive experience.