Resident Engineer Staff - Remote VA

Juniper Networks; Virginia; Remote; USD 118,000 - 172,000; Full time

Job summary

A leading company in networking technology is seeking a Resident Engineer to provide post-sales support for Juniper's products. This role involves working closely with customers to ensure optimal network performance and requires extensive experience in networking environments. The ideal candidate will have strong technical skills and the ability to troubleshoot complex issues, along with a commitment to customer satisfaction.

Benefits

Medical benefits

401(k) eligibility

Vacation

Sick time

Parental leave

Qualifications

• Minimum 5 years experience in networking products support.
• Detailed technical experience with IP Routers and Switches.

Responsibilities

• Conduct network information workshops with customers.
• Troubleshoot equipment and network problems.
• Train customer personnel on Juniper products.

Skills

Interpersonal skills

Teamwork

Problem-solving

Education

JNCIA

JNCIS

JNCIP

CCNP

CCIE

Tools

Juniper routing and switching products

Apstra

Paragon Planner

Anuta Network Automation

Job description

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Reporting to the Director of Advanced Services, Enterprise, this is a highly technical role, providing post-sales on-site support of Junipers Network Products. The Advanced Services Network Operations (NOC) Resident Engineer will be required to develop and maintain expertise on the products deployed within the Customers network.

Location : Virginia remote with travel to customer site (Virginia Beach, VA / Tidewater Area VA)

Responsibilities :

• Hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Provide test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
• Raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution
• Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and / or solutions that are being tried
• Train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
• To assist the Customer to develop Network Operating and Equipment Operating

Procedures

• Support production environment of Juniper products within the Customer infrastructure
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
• The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Base Qualifications

• Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
• Managing large technical account activity revolving around

network products as well as multiple vendors.

Experience working in an Enterprise, Data Center and Branch Campus network solution environment.

• Candidates for this role MUST be able to demonstrate the following competencies : Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the Juniper account team and JTAC.
• Detailed technical experience with the installation and operation of IP Routers and Switches, including hands-on operations of management tools and network analyzers.
• Detailed understanding of the protocols surrounding IP networks.

Skills should generally include : a. TCP / IP fundamentals, b. IP subnetting and super netting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required

• The ability to function in a team environment, recognize tasks with self-direction as well as the ability to take direction from the customer, account team, and AS leadership.
• Hands-on configuration and operational expertise of Juniper routing and switching products with the passion to continue learning and expanding your knowledge.
• Support Customer’s Health Care Network environment consisting of Juniper products to include MX, EX, QFX and Mist wireless solution.

Operational and support knowledge of Apstra, Paragon Planner & Anuta Network Automation

• Support and maintain setup of Lab, create test plans and templates for service and feature deployments.
• Focused qualifications and requirements include extensive experience with EVPN / MPLS
• Configuring and deployment of L2 / L3VPN pseudo-wire services
• Segment routing
• Virtual Chassis configuration and setup
• BGP, MPLS, L2 / L3 services
• Ideal candidate certifications : JNCIA, JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus.

Minimum Salary : $118,976.00

Maximum Salary : $171,028.00

The pay range for this position is expected to be between $118,976.00 and $171,028.00 / year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

Same Posting Description for Internal and External Candidates

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs :

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Immigrant and Employee Rights Section (IER) -

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.