Resident Engagement Services Coordinator

Jaydot; Washington (District of Columbia); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement plan with 3% employer match

Generous paid leave

Professional development allowance

Life and disability insurance

Job summary

Jaydot in Washington, DC is seeking a Resident Engagement Services Coordinator who will assist affordable housing residents in connecting to essential services and ensure their housing stability. You'll manage resident services programming, engage local organizations, and support residents with basic needs.

This full-time position offers a salary range of $54,000 - $56,000 annually, along with a competitive benefits package. Candidates with experience working with vulnerable populations are preferred.

Qualifications

• Minimum two years experience working with vulnerable populations.
• Experience with planning and facilitating group activities is preferred.
• Experience working with seniors is preferred.

Responsibilities

• Manage resident services programming and community partnerships.
• Provide social service coordination upon residents' requests.
• Assist residents in connecting to basic needs and services.

Skills

Strong communication skills

Emotional intelligence

Problem solving

Relationship-building

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Jaydot is hiring! We have an immediate need for a Resident Engagement Services Coordinator to assist affordable housing residents with connecting to needed services, and we'd love for you to join us!

WHO WE ARE

Jaydot is a mission-based social enterprise in DC focused on creating quality housing solutions that address the needs of those impacted by social inequity, particularly those who have experienced homelessness. We believe that housing is a human right, homelessness is a solvable problem, and we can create an equitable, human-centered system where housing solutions are readily adapted to fit the needs of those we serve. For more information, please visit jaydot.org.

POSITION SUMMARY

The Resident Engagement Services Coordinator will manage resident services programming and community partnerships at various apartment buildings in DC, with the purpose of ensuring the resident's housing stability. The Resident Engagement Service Coordinator will help connect residents to resources, provide social service coordination upon their request, and act as a liaison between them and other service agencies, to provide support in meeting their basic needs and maintaining housing.

The salary range for this full-time, exempt position is $54,000 - $56,000, commensurate with experience.

ESSENTIAL RESPONSIBILITIES

• Manage resident services programming
• Build rapport with residents and assist them with connecting to social services upon request, including but not limited to energy assistance, medical and behavioral healthcare, substance use treatment, employment services, legal aid, financial and credit counseling, etc.
• Create and distribute monthly activity calendars, event flyers, and newsletters
• Schedule, plan, advertise, and host all recurring and one-time resident events, coordinating with other on-site staff as needed and engaging residents whenever possible
• Communicate accurate resident event details to residents via multiple mediums and ensure they have up-to-date information about events at all times
• Engage residents in designing and implementing their visions for programming
• Collect resident feedback on programming and implement as possible
• Assist residents with obtaining basic needs items, e.g. hygiene and clothing items and transportation assistance
• Provide support to on-site property management and social services staff in addressing resident challenges and connecting them to resources, as requested by staff or residents
• Maintain accurate records of daily resident interactions and assistance provided
• Ensure that resident rosters, incident report trackers, and all other key metrics are up-to-date
• Ensure that residents have accurate and up-to-date information about services and funding assistance opportunities at all times, e.g. emergency rental and utilities assistance programs
• Engage local organizations and community partners (e.g., schools, churches, volunteer orgs, etc.) to assist with regular programming and/or donations for residents

THE JAYDOT APPROACH

To perform the Resident Engagement Services Coordinator position successfully, an individual should demonstrate the following approaches (this is not what they do, but how they do it):

• Attentive, empathetic leadership: As our first point of contact for residents, the Resident Engagement Services Coordinator cultivates a sense of belonging to make sure every single person feels welcome and has a role to play. They empathize with the communities we work with and put people at ease, especially when there are lines of difference or power. They listen to understand people’s needs and take steps based on that input.
• Relationship-building: Part of the Resident Engagement/Service Coordinator’s job is connecting with people from different backgrounds. They find (and even create) opportunities to deepen connections and build authentic, mutual relationships with residents and staff across lines of difference, such as race, gender, or other identities. They truly welcome viewpoints that differ from their own, and they are able to “sit with” discomfort when people express themselves in ways that are not familiar to them.
• Adaptability and problem solving: The Resident Engagement/Services Coordinator is always ready to take advantage of unexpected opportunities and address obstacles. They look for the root of both simple and complex problems, so they can seek solutions. They approach work with a spirit of “yes” and adapt as things change, which they often do.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; Bachelor’s degree preferred
• Minimum two years experience working with people who have experienced homelessness or other vulnerable populations required
• Experience working with seniors preferred
• Experience planning/facilitating group activities preferred

OTHER QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Embraces Jaydot’s core values and practices them in their daily work
• Embraces a “start-up” culture that values innovation and learning from mistakes
• Takes initiative and exercises independent judgment and ownership of decisions
• Strong communication skills (interpersonal, verbal, and written)
• Demonstrated understanding of structural racism and its impact on people of the global majority / Black, Indigenous, and People of Color (BIPOC) communities
• Passion for ending homelessness and centering those with lived experience in that pursuit

BENEFITS

Jaydot offers a competitive benefits package including: health, vision, and dental insurance, retirement plan with 3% employer match, generous paid leave, professional development allowance, and life and disability insurance. For additional information, please visit jaydot.breezy.hr.

WHAT ELSE YOU SHOULD KNOW

Jaydot is an equal employment opportunity (EEO) employer and is committed to racial and gender equity. We strongly encourage applicants from various communities—including those who identify as Black, indigenous, and people of color, veterans, individuals with disabilities, gender non‑binary/trans folks, LGBTQIA+, and people with lived experience of homelessness—to express interest in joining the Jaydot team.

We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone’s willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer‑making process is negotiation‑free for salaries and benefits. We determine our best possible salary offer based on relevant experience and extent to which candidates demonstrate the competencies for the role during the entire hiring process. Jaydot also uses our annual performance evaluation process to determine raises and promotions.

If there are accommodations that would help you in submitting an application, or at any point during the recruitment process, please let us know.