Resident Director

Gannon University

Erie (Erie County)

On-site

USD 42,000 - 52,000

Full time

14 days+

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Job summary

Gannon University in Erie, PA is seeking a dedicated professional to supervise Resident Assistants, guide program development, and uphold student accountability procedures within a busy university housing environment.

The role emphasizes on-call rotation, staff meetings, crisis response, and collaboration with Maintenance and Custodial teams to maintain a safe, engaging living community.

Qualifications

Education: Bachelor’s degree is required.
License: A current valid driver's license is required.
Master’s degree in student personnel, higher education, counseling or related area preferred.
Experience with living and learning communities, first-year programs, international and diverse populations preferred.
Occasional evening and weekend hours are expected due to on-call rotation.
Excellent administrative, oral and written communication skills; mediation and training abilities.

Responsibilities

Recruit, select and supervise Resident Assistant staff and duties including engagement, on-call coverage, programming and student accountability.
Conduct regular one-to-one and group meetings and support development aligned with University priorities.
Guide staff to create transformative programs and interactions for students.
Establish guidelines for staff responsibilities, policy enforcement and performance issues.
Manage on-call rotation and crisis response; conduct disciplinary meetings as needed.
Plan, implement and evaluate programming; manage area programming budgets.
Maintain safe living environment; coordinate with Maintenance and Custodial teams; supervise room checks and status forms.
Identify collateral assignments and build campus partnerships; engage in professional development.

Education

Bachelor's degree

Master's degree in student personnel or higher education

Tools

Maxient

Microsoft Office

StarRez

Colleague

FMX

Job description

Supervision and Development of Resident Assistants

Recruit, select and supervise Resident Assistant staff and all their duties, including resident engagement, on-call coverage, programming, and student accountability procedures.
Conduct regularly-scheduled one-to-one and team meetings and continued development in conjunction with University priorities.
Guide staff to create programs and one-to-one interactions that transform lives and inspire transformation.
Establish and uphold clear guidelines for student staff responsibilities including intentional one-to-one resident interactions, community development, policy enforcement, and addressing of performance issues as necessary.
Set clear expectations for student staff concerning personal behavior and confidentiality of student information regarding psychological, medical, academic, and personal matters.
Assist in developing department policies and procedures and with coordination of operations and processes.

Community Development and Area Presence

Foster relationships with students and staff by maintaining an accessible and welcoming office and community environment where the RD is seen as a resource, advisor and champion for student well-being and success.
Promote the goals and the objectives of the residential community in conjunction with University initiatives.
Demonstrate respect for individual students and assist them in their collegiate journey through intentional connection to resources.
Contribute to the effective team management of all relevant issues and opportunities.
Actively use provided meal plan to build and foster relationships with staff and students.

Student Accountability, Crisis Response, Counseling and On-Call/On-Duty Rotation

Share weekday/night, weekend and holiday on-call responsibilities with other professional staff members.
Communicate and model University expectations for community member behavior.
Establish clear guidelines and expectations for policy enforcement and associated documentation.
Conduct disciplinary meetings in a seamless manner, through case creation, accountability meeting, sanctioning, and follow-up.

Planning, Implementation and Evaluation of Programming

Coach student staff in the successful planning, implementation, and evaluation of programs designed to meet departmental-, divisional-, and university-wide learning objectives.
Administer programming budget for designated area through good stewardship and fiscally responsible practices.
Embrace opportunities to create and provide programming or small group engagement opportunities as a full-time professional team member.

Development and Maintenance of a Clean, Safe and Functional Living Environment for Residents

Conduct on-going assessments of the physical condition of buildings in designated area, including individual rooms, common areas and immediate surrounding grounds and assist with identification of area-improvement projects.
Build and maintain effective working relationships with Maintenance and Custodial team members.
Coordinate on-site supervision for area fire drills and health and safety inspections of individual rooms.
Supervise dissemination, completion, retrieval and submission of Room Condition Forms and other assignments paperwork.
Supervise and manage area move-in, closing, damage billing and damage billing appeals.

Collateral Roles, Departmental, Division and Professional Commitments

Identify and participate in collateral assignment(s) aligned with personal and professional interests, expertise, and/or needs of the department, division, university, and community.
Develop and foster relationships with a variety of campus partners in order to collaborate with other departments on campus.
Being a part of the Gannon Family presents many opportunities to become involved on campus and pursue professional development and interests through committees and campus partnerships. Involvement in professional student affairs regional and/or national associations is also supported and encouraged.

MARGINAL FUNCTIONS :

Marginal Functions will vary with the specific assignment and depend on the particular unit or function for which the person is responsible. Consideration will be given on a case by case basis and reassignment of marginal duties will be made when appropriate. This job description shall include, but is not necessarily limited to, the above duties. The RD may temporarily perform other duties assigned to ensure departmental functionality.

KNOWLEDGE & SKILL REQUIREMENTS :

Requires Bachelor’s degree, with preferred experience in staff supervision, administration of residence hall operations, and facilitating student development programming activities. Master’s degree in student personnel, higher education, counseling or a related area is preferred. Previous experience with living and learning communities, first-year experience programs, international and diverse populations is preferred. Occasional evening and weekend hours are to be expected and embraced. Must have excellent administrative, oral and written communication skills; human relation, mediation, and training skills; and the ability to handle confrontational individuals or environments.

SUPERVISION OF PERSONNEL :

Supervise 8-9 Resident Assistants.

CONTACT WITH OTHERS :

Internal: Has regular contact with students, entire Residence Life team, Physical Plant, Police & Safety, and Faculty.

External: Has contact with family members, community organizations, and/or surrounding neighbors of the University.

Required Qualifications

Education: Bachelor’s degree is required.

Licenses and Certifications: A current valid driver's license is required.

University Mission: Must be able to support and promote the University’s Mission.

Preferred Qualifications

Master’s degree in student personnel, higher education, counseling or a related area.

Also desirable: experience in staff supervision, administration of residence hall operations, and facilitating student development programming activities.

Previous experience with living and learning communities, first-year experience programs, international and diverse populations is preferred.

Occasional evening and weekend hours are to be expected as a part of the on-call rotation. Must have excellent administrative, oral and written communication skills; human relation, mediation, and training skills; and the ability to handle confrontational individuals or environments.

Technology: Maxient, Microsoft Office, StarRez, Colleague, FMX

Physical Demands

Must be able to meet the physical demands associated with a University housing environment which may include extended periods of walking, office work, lifting up to 25 pounds, and extended work days.

WORKING CONDITIONS

Work is performed in a busy office and University housing environment. Work involves a rotating 24/7 on-call duty schedule with occasional late night/early morning and weekend responsibilities. RDs mainly work from their assigned first-year residence hall office but are required to provide a minimum of two days of coverage in the main office each week.

Exempt Status

Exempt Status Exempt

Position Classification

Position Classification Professional

Position Type

Position Type Staff

Employment Status

Employment Status Full-Time

Position Length

Position Length 12M

Hours per Week

Hours per Week 37.5