Resident Dining Experience Coordinator

NEXDINE Hospitality; Saginaw (MI); On-site; USD 1,365,000 - 1,638,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Savings

Paid Time Off

EAP

Career Growth

Perks & Rewards

Job summary

NEXDINE Hospitality is seeking a Patient Care Coordinator/Guest Experience Ambassador in Saginaw, MI to deliver a best-in-class dining experience for residents, colleagues and guests served by the dining program.

This full-time role reports to the Director of Dining Services and involves hospitality leadership at meals, menu guidance, and ensuring exceptional service. Prior food service and customer service experience are preferred.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Lead service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Education

High school diploma or equivalent

Previous experience in food service

Previous customer service experience

Job description

NEXDINE Hospitality is seeking a Patient Care Coordinator/Guest Experience Ambassador in Saginaw, MI to deliver a best-in-class dining experience for residents, colleagues and guests served by the dining program.

This full-time role reports to the Director of Dining Services and involves hospitality leadership at meals, menu guidance, and ensuring exceptional service. Prior food service and customer service experience are preferred.