Resident Diesel Technician - Indiana 2

CLAAS Industrietechnik GmbH; Indiana, Fort Wayne (PA, IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values relationships and technology in agriculture. As a CLAAS Resident Technician, you'll be at the forefront of customer service, providing expert diagnostics and maintenance on cutting-edge agricultural machinery. This role allows you to work autonomously, representing the CLAAS brand while ensuring customer satisfaction. With a focus on empowering farmers, you will be part of a dedicated team that delivers solutions right when and where they are needed. If you're passionate about agricultural technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in a field service technician role with agricultural equipment.
• Ag Diesel Technology Degree highly preferred.

Responsibilities

• Perform complex on-site diagnostics and repairs on CLAAS equipment.
• Provide expert customer service and maintain customer satisfaction.

Skills

Field Service Technician Experience

Customer Service Skills

Troubleshooting Skills

Mechanical Knowledge

Communication Skills

Education

Ag Diesel Technology Degree

Degree in Diesel Technology

Job description

Company:CLAAS FARMPOINT
Location:Indiana
Start Date:03/03/2025
Professional Level:Professionals
Key Area:After Sales

MUST BE ELIGIBLE TO WORK IN THE U.S.

IDEAL LOCATIONS: BUNKER HILL / FORT WAYNE, INDIANA

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s cutting edge agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your role on our team:

CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.

• Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.
• Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
• Supports Machinery Set-Up and Adjustments.
• Promotes and sells service programs directly to assigned customers.
• Maintains current mechanical and technical knowledge of CLAAS and competitive products.
• Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.

Your profile:

• Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.
• 3+ years’ experience in a field service technician / engineering role working on agricultural equipment.
• Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.
• Working knowledge of CLAAS equipment and parts, a plus.
• Independent in completing assigned tasks and solid ad-hoc decision making competences.
• Must be able to work efficiently and autonomously.
• High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.
• Excellent oral and written communication skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.

We look forward to your application.

Your contact from our CLAAS FARMPOINT Recruiting Team

CLAAS FARMPOINT

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