Resident Customer Service Specialist- Greens at Hollymead

Peak Living; Charlottesville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading property management company is seeking a Resident Customer Service Specialist in Charlottesville, VA. The role involves supporting community operations, managing customer service, and assisting with leasing activities. Join a team that values employee growth and offers generous benefits, including paid time off and health plans.

Benefits

3 Weeks of Paid Time Off (PTO)

10 Paid Holidays + 3 Floating Holidays

Medical, Dental, and Vision Plans

401(k) matching

Employee Referral Bonus Program

Employee Assistance Program

Employee Appreciation Events

Qualifications

• Customer service experience required.
• Effective communication in English.

Responsibilities

• Support customer service and leasing responsibilities.
• Assist in preparing lease agreements and managing resident activities.
• Communicate with residents about outstanding balances.

Skills

Customer service

Communication

Education

High school diploma

Job description

Peak Living is currently seeking a qualified Resident Customer Service Specialist to join our team!

$1,000 SIGN-ON BONUS

About Peak Living

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high-quality teams and empowering them in their roles.

Overview

Under the direction of the Community Manager, the Resident Customer Service Specialist supports and assists with all aspects of community operations.

Responsibilities

1. Support and participate in fulfilling customer service and leasing responsibilities, including greeting prospective residents, gathering prospect information, setting appointments, showing apartments, generating quotes, closing leases, securing deposits, and assisting with rental applications and credit verification.
2. Assist in preparing paperwork for new and renewal lease agreements.
3. Implement lease renewal rates as approved by the Community Manager and distribute renewal letters to secure lease renewals.
4. Review resident files and accounting records to identify unpaid or late fees, communicate with residents about outstanding balances, and enforce lease terms to maximize revenue.
5. Assist the Community Manager in organizing resident activities, preparing newsletters, and maintaining resident loyalty and retention.

Qualifications

• Customer service experience.
• A high school diploma or equivalent.
• Ability to communicate effectively in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401(k) matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events