Resident Counselor, EPS (Day Shift)

MHC Mental Health Cooperative, Inc.; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Supplemental Life Insurance

Cancer Insurance

Accident Insurance

Critical Illness Insurance

403b Retirement Plan

Calm App access

Gym Discounts

Job summary

Mental Health Cooperative, Inc. in Nashville, TN seeks a Resident Counselor, Adult to assist consumers in emergency psychiatric services. You will engage clients, help develop and implement short- and long-term plans, and support crisis intervention within Treatment programs.

Join a team oriented toward compassionate care, collaboration, and community-based services. A Bachelor's degree in a health-related field or equivalent experience is preferred; valid TN driver's license and clean MVR are

Qualifications

• Bachelor’s degree in health-related field preferred or 5+ years in health setting.
• Valid Tennessee Driver’s License and clean MVR.
• Criminal background check required.

Responsibilities

• Actively engage consumers during crisis and intervene.
• Maintain contact with consumers during treatment programs.
• Complete required paperwork by end of each shift.
• Advocate for consumer needs: benefits, TennCare, housing, appointments.
• Support understanding of psychiatric diagnosis and medications.
• Ensure a safe, therapeutic environment; monitor safety and behavior.
• Coordinate referrals to community resources and treatment teams.
• Participate in team meetings and training; communicate with staff.

Skills

Customer service

Communication

Crisis intervention

Flexibility

Education

Bachelor's degree in health-related field

Experience in health-related setting (5+ years)

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Assist consumers with on-site problem solving, development and implementation of plans to meet immediate and/or long-term needs while in emergency psychiatric services.

JOB TITLE: Resident Counselor, Adult (Nashville, TN)

JOB SUMMARY:

Assist consumers with on-site problem solving, development and implementation of plans to meet immediate and/or long-term needs while in emergency psychiatric services.

SCHEDULE:

Sunday, Monday, Tuesday 7:00am - 7:00pm

RESPONSIBILITIES:

• Actively engage consumers during his/her stay to effectively intervene and problem-solve during a crisis episode.
• Maintain continuous and consistent contact with consumers while admitted to Treatment programs.
• Complete all required paperwork by the end of each shift.
• When appropriate, advocate for consumer’s needs: (a) Social Security benefits, representative payee, financial assistance; (b) TennCare; (c) Food Stamps; (d) Housing; (e) Set appropriate appointments, i.e., psychiatric, medical, dental, therapy; (f) Assist consumer in referrals to alcohol and other drug treatment, and (g) Transportation.
• Assist consumers in understanding their psychiatric diagnosis and medication.
• Communicate with and support consumers during his/her crisis episode to seek resolution to his/her crisis and reintegrate into his/her primary support systems.
• Maintain a safe therapeutic environment free of sharps and other potentially harmful objects.
• Search personal belongings of each consumer entering Treatment programs.
• Discuss precipitating events and possible alternatives with each consumer.
• Monitor consumer’s behavior, level of cooperation, and ability to remain safe while in Treatment programs.
• Assist consumer with finding community resources.
• Facilitate consumer groups as needed.
• Complete regular safety checks on each consumer.
• Use de-escalation skills with consumers to avoid any potential problems.
• Provide consumers with needed supplies (food, toiletries, etc).
• Participate in cross-training in all EPS Treatment programs.
• Work collaboratively with MCRT staff.
• Make Customer Service a priority with internal and external customers.
• Communicate effectively with staff, supervisors, and consumers.
• Demonstrate proficiency in taking vital signs.
• Assist nursing with UDS, obtaining and interpretation.
• Assists with organizing supplies as needed.
• Maintain flexibility in the workplace.
• Attend team meetings, supervision, and training as required.
• Reports all maintenance/facility issues to Supervisor.
• Follow Universal Precautions policies and procedures.

REQUIREMENTS:

• Bachelor’s degree in health-related field of counseling, psychology, or social work preferred
• Bachelor’s degree in a non-health related field will be considered Or at least 5 years of experience in a health-related setting
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation

ABOUT YOU:

• Internal and external customer service indicative of mutual respect and trust
• Effective written and verbal communication
• Ability to prioritize, remain calm and focused when dealing with consumer crisis
• Remain flexible and demonstrate positive attitude to respond to changing needs

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate.

BENEFITS:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non‑profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population. To learn more, visit our website: https://www.mhc-tn.org/about-us/